Crew Member Customer Service

CHIRAG AMATYA

510-***-**** • Castro Valley, California • *******@*****.***

EDUCATION

UNIVERSITY OF CALIFORNIA, SANTA CRUZ SANTA CRUZ, CA B.S. Cognitive Science Expected Graduation: June 2025

● Dean’s Honors

● Relevant Coursework: 3D Modeling, Calculus for Science, Engineering, and Mathematics, Cognition: Fundamental Theories, Computer Systems and Assembly Language and Lab, Introduction to Logic, Programming Abstractions: Python, Psychological Statistics EXPERIENCE

WALSH CONSTRUCTION COMPANY CASTRO VALLEY, CA

Pool Attendant June 2021 — September 2021

● Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and its equipment

● Assisted about 20 guests daily with reservations in order to ensure COVID safety

● Permitted over 75 guests daily into the pool after confirming membership

● Followed procedures in opening and closing the pool to prepare for the next shift ONO HAWAIIAN BBQ CASTRO VALLEY, CA

Front Crew Member June 2020 — June 2021

● Trained 4 new team members to fulfill all duties

● Maintained a clean and safe work environment, resulting in a 80% reduction of complaints filed with management and an overall increase in crew satisfaction

● Exercised strong customer service skills, maintaining customer satisfaction

● Resolved any potential customer conflict in order to ensure customer satisfaction LEADERSHIP ACTIVITIES

ALPHA PHI OMEGA SANTA CRUZ, CA

VP of Membership and Service June 2021- Present

● Designed a program to introduce new members to the organization

● Encouraged and recruited other students to join through people skills

● Maintain records of all members to ensure everyone meet the requirements for membership PROJECTS

UNIVERSITY OF CALIFORNIA, BERKELEY SANTA CRUZ, CA

Attendee June 2019 — August 2019

● UC Berkeley’s Academic Talent Development Program, took accelerated summer enrichment courses SKILLS

● Communication

● Customer Service

● Leadership

● Adobe Photoshop

● HTML

● Assembly Programming

● Statistics

● Python

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