Referral Coordinator Customer Service

Sherry lynn green

*** ***** **** ******, ** ***** 336-***-**** ****************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Creating Memorable Customer Experiences Ensuring Efficient Operations Positive Rapport Building

Qualifications Summary

Outstanding Communications Skills… Comfortable interacting with, and persuading, people of all backgrounds.

Flexible and Adaptable… Assimilate quickly in transitions, switching roles as needed to maintain productivity.

Resourceful Problem Solver… Adept in anticipating and analyzing problems, then formulating solutions.

Computer Proficiency… Word, Excel, Outlook, Access, PowerPoint, web applications.

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PROFESSIONAL EXPERIENCE

Captain Galley Seafood Advance, NC, 2017 to Present

Server

Take orders from patrons for food and beverages

Check with customers to ensure that they are enjoying their meals and take action to correct any problems

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages

Write patrons' food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff

Collect payments from customers

Key holder with ability to open and close establishment

Count money in cash register and deposit in safe

Carolina Small Engine Advance, NC, 2015 to 2017

Receptionist

Greeted persons entering establishment, determine nature and purpose of visit, and directed/escorted them to specific destinations

Operated telephone to answer calls, provide information, and take messages

Scheduled appointments and maintain and update appointment calendars

Heard and resolved complaints from customers or the public

Ordered parts and followed up with parts that were ordered as well as repairs that were made

Foot Center of NC Winston-Salem, NC, 1998 to 2011

Surgical/Disability/Referral Coordinator

Greeted persons entering establishment, determine nature and purpose of visit, and directed/escorted them to specific destinations

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Organized, filed and maintained patients record

Collected payments made by patients for surgical/billing statements done in establishment

EDUCATION

Mitchell Community College

GED

Statesville, NC

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