Data Entry Customer Service

COURTNEY WHACK

Sumter, SC *****

*** - ***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A talented team player with a proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.

SKILLS

Complaint resolution

Sales expertise

Multi-Line Phone Proficiency

Office management

Problem solving

Data Entry

Complex Problem-Solving

WORK HISTORY

04/2016 to Current Senior Personal Loan Specialist One Main Financial

Communicate with customers in order to gather necessary information. Answer 60+ calls daily.

Exceed my individual sales goals.

Top 10 Employee in my district

Develop new relationships -maintain existing relationships- working with customers throughout loan process and loan life cycle. Partner with 3-5 local businesses to seek out and gain new business relationships weekly.

Maintain Compliance

Mentor and train new staff members in office policies and procedures. Assist team members with administrative requirements by expertly using diverse office software.

Deliver clerical support by handling range of routine and special requirements. Execute record filing system to improve document organization and management. Interact with customers by phone, email or in-person to provide information. Welcome office visitors and alerted staff to arrivals of scheduled appointments. Verify accuracy of business records by consistently updating customer's information.

Assist clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Monitor pipelines to track and log status of loans. Supervise loan personnel and motivated to maintain customer service and performance standards.

Create strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Carry out day-day-day duties accurately and efficiently. Quickly learns new skills and I apply them to daily tasks, improving efficiency and productivity.

Exceeds goals through effective task prioritization and great work ethic. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Monitored pipelines to track and log status of loans. Explained very technical financial information to applicants in easy to understand language.

01/2012 to 01/2016 Manager

US Money Shops

De-escalation of customer calls concerning complex issues and complaints for customer retention

Created schedules marketing to other businesses in order to collaborate. Monitored metrics and marketing investments to assess performance and implement continuous improvement.

Managed income throughout store

Collected past due payments.

01/2008 to 01/2012 Assistant Store Manager

Dollar General

Managed scheduling for store shifts to accomplish proper staffing. Trained and managed associates in customer service and sales techniques. Managed store organization, maintenance, and purchasing functions. Trained team members in successful strategies to meet operational targets. Resolved customer service issues promptly.

Greeted and assisted customers.

Unloaded trucks and stocked shelves.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Maintained positive customer relationships by responding quickly to customer service inquiries.

EDUCATION

05/2012 Associate of Science: Science, Technology, And Society Central Carolina Technical College - Sumter, SC

Contact this candidate