Sandy Hannig

cell# 801-***-****

**** * *** * **** #F

Provo, UT 84601

adwq3b@r.postjobfree.com

OBJECTIVE

Motivated; highly enthusiastic individual seeking challenging position in your fast paced company. Where my determination, analytical ability, decisiveness, and excellent communication skills will be applied to reach the success of your company’s long term goals.

QUALIFICATIONS

• 28 years Excellent Professional Customer Service Experience

• 16 years Sales and Negotiating skills

• 13 years Self employed with Supervisory and Management Experience

• 10 years Mortgage Center Environment

• 9 years Mortgage Loan Officer

• 12 Months Due Diligence for Fraud

SKILLS

• Microsoft Office Word, Excel, Computer and Internet knowledge.

• Excellent skills on Accurnit, Axiom, Power Finder, US Tracers, Sales force, Lexis, etc.

• Nexis and Internet Websites.

• Ability to negotiate with people in any difficult situation.

• Able to work under stressful conditions meeting with deadlines.

• Excellent verbal as well as written communication skills.

• Able to work in a team environment.

• Highly flexible, dependable and motivated.

• Ability to follow instructions and pay attention to details. PROFESSIONAL EXPERIENCE

10/15 to Now VIVINT Home security - Account Manager NIS - AMI

• Inbound – Outbound calls.

• Save accounts using analytical skills to negotiate contracts.

• Sales - Security Equipment and contracts.

• Handle needs of technicians at time of install including but not limited to: equipment list, Speaking to clients to help clients with package and credits to save and install.

• Appointment confirmations and emails coming in and going out.

• Assist Advocate team with customers on saves, installs and rescheduling. 01/14 to 3/15/15 - DIALOGUE MARKETING- Brinks Armored Transport Inside Sales- Logistics – Owner to Owner Business

• Inbound – Outbound calls

• Sell Proposed Contracts New Clients for CIT (Cash in Transit Services) 10/13 to 12/13 VIVINT- Retention

• Sell New Contracts existing clients – ALARM SECURITY SYSTEMS

• Inbound – Outbound calls

• Billing

12/12 to 09/13 – PROGREXION - Paralegal

• Inbound/Callback

• Sales

• Enrollment

• Pull Credit

• Confirmed Legal Agreements – Send and receive

04/12 to 11/12 - Sandy's In home care providing and Cleaning Care

• Manage employee's- Payroll, Work Schedule

• Management duties - Manage business errands for client. Manage staff for care and cleaning for client. 11//11 to 04/12-Wells Fargo Home Mortgage Consultant – License U1255-011

• Ability to exceed to the daily outbound call requirement,

• Maintain solid customer service relationships with professionalism.

• Managed a portfolio.

• Handling inbound calls and Outbound calls servicing customers and selling loan products to new customers .

• Ability to identify research and resolve customer issues and disputes.

• Explanation of loan process on how interest and fees are applied.

• Evaluate Credit Applications and Credit Reports to approve financing. 01/11 to 11/11-Advantage XPO Service-American Express Fraud Investigations

• FX International Foreign Payments Operations/ KYC Due Diligence

• Research small businesses for fraud by verifying business licenses, credit report,

• background checks, internet checks for negative news about the company

• Approval for International Foreign Exchange account

• Set up of International Payment Accounts

• Meeting or exceeding department goals daily

08/10 to 11/11 Apple One Temp Agency ADP

• Ability to exceed to the daily inbound service center inbound calls.

• Maintain solid customer service relationships with professionalism.

• Managed a portfolio 2800+ accounts.

• Handling a high influx of inbound calls from customers for health insurance plans.

• Ability to identify research and resolve customer issues and disputes. 10/03-12/08 Loans R Us – Broker

• Ability to exceed to the daily inbound service center inbound calls.

• Evaluate Credit Applications and Credit Reports to approve financing.

• Assisting in customer’s satisfaction.

• Scheduling of deliveries Inbound and Outbound Calls. Prepared Daily, Weekly and Monthly Reports.

• Excellent Customer Service, problem solving skills, High Sales, new loan proposals

• Explanation of fees and processes.

• Responsible for analyzing liquidation options and financial information on Mortgage Loans.

• Ability to educate borrower with programs to make an intelligent decision.

• Knowledge of State-to-State foreclosure laws.

• Understanding of Mortgage Loan Documents.

• Experience in reading and understanding BPO (Brokers Price Opinion) and REO (Real Estate Owned) processes.

• 03/01-10/03 ETRADE- Mortgage Broker

• Ability to exceed to the daily inbound service center inbound calls.

• Evaluate Credit Applications and Credit Reports to approve financing.

• Assisting in customer’s satisfaction.

• Scheduling of deliveries Inbound and Outbound Calls.

• Prepared Daily, Weekly and Monthly Reports.

• Excellent Customer Service with problem solving skills, High Sales in new loan proposals, explanation of fees and processes.

• Responsible for analyzing liquidation options and financial information on Mortgage Loans.

• Ability to educate borrower with programs to make an intelligent decision.

• Lorenz High School*

• www.lorenzhighschool.com

• Student ID# AW210008177 Diploma Sandy L Cox Graduate- 1981 Friday May 5th

• Mortgage Continued Education- 10 years

Contact this candidate