Call Center Operator
Resume:
CONTACT
*************@*****.***
Bowie, MD 20716
SKILLS
Call Handling
Outbound Calls
Answering Calls
Data Entry
Technology Adaptability
Call Forwarding
Conflict resolution
Problem Solving
Calm under pressure
Phone Proficiency
Multi-line Phone Operations
Call Center
Handling pressure
Barbara
Dindlebeck
SUMMARY
Detail-oriented call center operator with 1+ years of experience providing customer service. Skilled in troubleshooting customer inquiries and resolving customer complaints.
Knowledgeable call center operator with a strong background in customer service. Skilled in multitasking and completing tasks in a timely manner. A versatile, high-energy Call Center Operator who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in call handling and outbound calls and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.
WORK EXPERIENCE
Call Center Operator
Datawatch Systems Inc. -Call Center
Demonstrated strong problem solving and analytical skills to resolve customer issues
Handled escalated customer inquiries and complaints in a professional manner+
Collaborated with other departments to ensure customer requests were addressed
Resolved customer complaints via phone, email, mail, or social media
Followed up with customers to ensure satisfaction with service
Utilized computer technology to handle high call volumes
Answered customer inquiries regarding account status, billing, product orders, and technical support, while ensuring customer satisfaction
Provided excellent customer service in a timely and professional manner
Identified customer needs and provided solutions to problems
Provided technical support to customers via telephone and email
Established and maintained positive relationships with customers Department Manager
Safeway
Provided coaching, mentoring, and consultations to staff to enhance overall development
Collaborated with employees and owners to ensure the delivery of efficient, high- quality service
Consistently received positive feedback from guests on performance reviews
Reviewed daily staff scheduling based on business demands and labor requirements
Ensured that all machines were always in full working order and investigated any problems
Developed and implemented strategies to increase customer base by 30%
Prepared reports as requested by executive management EDUCATION
Bachelor of Applied Science
National Paralegal College, Phoenix, AZ
Contact this candidate