Service Representative Data Entry
Resume:
Jordan Gibson
Centreville, AL ***** 1-914-***-**** ***************@*****.***
Professional Summary
Thorough and steadfast well rounded worker with top-notch administrative, customer, sales skills, and solid background in Education. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating staff in absences of directors to keep business operations smooth and efficient. Meticulous Office Administration skilled at using Microsoft to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer and clients satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Skills
●Microsoft Word, Excel, and PowerPoint,
●Communication
●Ability to Work Under Pressure
●Time Management
●Leadership
●Adaptability
●Conflict Resolution
●Critical Thinking
●Creativity
●Sales/B2B
●Data Entry
●Filing
●Maintain records
●Strategic Planning
●Team management
●Customer service
Work History
6th Grade Science Teacher,08/2022 to 01/2023
Neighborhood Charter School– Harlem, NY
●Help maintain a developmental and safe environment.
●Supervision of children in all daily activities.
●Planned and wrote daily lessons created and implemented weekly projects, monitored student progress, and coordinated cooperative groups.
●Utilized smart software and interactive board, google classroom, docs, slides, forms, word, powerpoint, and excel.
●Attend meetings with Parents and staff.
●Attend workshops/ training.
●Teach and Differentiate lessons for ASD/SPED students
●Teach elective classes created by the teacher.
Sales Funding Specialist, Intern, 06/2022 to 09/2022
Infusion Capital – New York, NY
●Build a comfortable and honest relationship with clients
●Present, promote, and sell service using solid arguments to existing and prospective customers/clients.
●Negotiate the most efficient deals to clients
●Answer inbound and outbound inquiries
●Solve challenging situations calmly and professionally.
●Communicate professionally with clients.
●Respond to inbound chat communication.
●Operate multiple applications, databases, and computer programs.
●Transcribe accurate messages and notes updating account information as needed.
●Utilized smart software and interactive board, docs, forms, word, and excel.
●Attend meetings with the supervisor and team.
5th Grade Math & Science Teacher, 01/2022 - 08/2022
Verner Elementary School– Tuscaloosa, AL
●Help maintain a developmental and safe environment.
●Supervision of children in all daily activities.
●Planned and wrote daily lessons created and implemented weekly projects, monitored student progress, and coordinated cooperative groups.
●Utilized smart software and interactive board, google classroom, docs, slides, forms, word, powerpoint, and excel.
●Attend meetings with Parents and staff.
●Attend workshops/ training.
5th Grade Teacher, 09/2021 to 12/2021
Harbor Science and Arts Charter School– New York, NY
●Help maintain a developmental and safe environment.
●Supervision of children in all daily activities.
●Planned and wrote daily lessons created and implemented weekly projects, monitored student progress, and coordinated cooperative groups.
●Utilized smart software and interactive board, google classroom, docs, slides, forms, word, powerpoint, and excel.
●Attend meetings with Parents and staff.
●Attend workshops/ training.
Customer Service Representative III, 11/2020 to 06/2021
F.H. Cann & Associates, Inc. – Boston, MA
●Handle inbound and outbound inquiries for a governmental agency.
●Solve challenging situations calmly and professionally.
●Communicate professionally with claimants.
●Respond to inbound chat communication.
●Operate multiple applications, databases, and computer programs.
●Transcribe accurate messages and notes updating account information as needed.
Office Clerk/Health Assistant, 06/2019 to 09/17/2020
Family Services of Westchester, FSW – White Plains, NY
●Help maintain a developmental environment.
●Support classroom staff.
●Interact with center children, staff, and parents.
●Input children physicals and dentals into COPA.
●Answer phones, direct calls, take messages.
●Greet and direct all visitors to the relevant offices.
●Assist in the maintenance of health records for children.
●Provide clerical support for Site Director, Health Manager and Advocates.
●Assist with Data Entry into COPA.
●Assist in Health and Safety Routines; including fire drills, lockdown and shelter in place drills.
●Supervise staff in absence of supervisors.
Guest Service Representative, 10/2016 to 04/2020
Extended Stay America – Elmsford, NY
●Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
●Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
●Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
●Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
●Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Substitute Teacher, 03/2018 to 06/2019
Putnam County Northern Westchester, PNW BOCES
●Assist with supervision of children in all daily activities.
●Help maintain a developmental environment.
●Support classroom staff in implementing curricular activities.
●Interact with center children and staff.
Collection Specialist, 06/2018 to 09/2018
RMCB Collection Agency – Westchester, NY
●Build a comfortable and honest relationship with clients
●Present, promote, and service clients using solid arguments to collect on behalf of the client.
●Negotiate the most efficient deals to clients
●Answer inbound and outbound inquiries
●Solve challenging situations calmly and professionally.
●Communicate professionally with clients.
●Respond to inbound chat communication.
●Operate multiple applications, databases, and computer programs.
●Transcribe accurate messages and notes updating account information as needed.
●Utilized smart software and interactive board, docs, forms, word, and excel.
●Attend meetings with the supervisor and team.
Substitute Teacher/1:1 Teacher Aid, 02/2017 to 06/2019
Family Services of Westchester, FSW – White Plains, NY
●Assist with supervision of children in all daily activities.
●Help maintain a developmental environment.
●Support classroom staff in implementing curricular activities.
●Interact with center children and staff.
●Attend meetings with staff.
●Attend workshops/ training.
Office Aid, 08/2014 to 05/2016
Bibb County High School – Centreville, AL
●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
●Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
●File and maintain records.
●Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
●Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Education
Master of Science: Criminal Justice with an emphasis in Legal Studies, expected 05/2023
Grand Canyon University - Phoenix, AZ
Bachelor of Science: Business in Applied Management, Graduated 12/2020
Grand Canyon University - Phoenix, AZ
●Dean's List Spring 2019
Bachelor of Arts: Childhood Education ; 48 Credit Hours
Pace University - Pleasantville, NY
●Member of Future Education Association
●Member of HD Step Team
●Minored in English
●Member of Alpha Phi Delta Fraternity Inc.
●Elected Fundraising Chair for Alpha Phi Delta Fraternity Inc. in 2017-2018
Bachelor of Arts: Psychology ; 30 Credit Hours
Mercy College - Dobbs Ferry, NY
High School Diploma: 05/2016
Bibb County High School - Centreville, AL
Certifications
●First Aid/CPR Certified
●MAT Certified (Medication Administrator)
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