Customer Service Case Manager

Location:

Posted:

April 25, 2023

Shana Davis

Objective

To obtain a job in the field of case management aiding the homeless population into housing first.

Education

HIGH SCHOOL DIPLOMA MAY 2010 LOS ANGELES COUNTY OFFICE OF EDUCATION

COMMUNICATIONS JUNE 2020 ASSOCIATED TECHNICAL COLLEGE

Skills

MANAGEMENT

Clerical experience

Case management

Time Management

Work Experience

RESIDENTIAL MONITOR VOLUNTEERS OF AMERICA 2022- PRSENT

Monitors all clients, observe for the safety of the residence, trauma informed, harm reduction

Build Rapport with clients to meet individual needs such as transporting clients to their appointments

Attentive with care to detail per client’s individual need

CASE MANAGER S E A/GRYD 2016-2022

Received clientele by network of word of mouth due to excellent customer service

Managed a caseload of 10 at risk youth ages 14-24 years of age from a diverse background.

Attentive with care to detail per client’s individual need

CHILD CASE PROVIDER SELF- EMPLOYED 2007 - 2016

Created a monthly menu catered to the food allergies, medical and health needs of each child under my care.

Observed children’s milestones by taking anecdotal notes due to each milestone, or area a child needs to work on

Followed the safety plan in place by supervising and keeping areas clean and decluttered for the children