Shubham Naik

Phone: 721-***-****

E-mail: adwq27@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/shubham-naik-62a08015b Profile

Result-oriented and knowledgeable. Adept at maintaining Customer Relationships & resolving Customer Concerns and client satisfaction in providing technical support and customer service to the client. I can use multiple communication channels for enhanced Technical Support. As a Warranty Analyst, Handled Inbound Calls, Chats, and Cases conversations through Salesforce.

Terms & conditions of the contract, & management of claims in the Retail industry.

Accessing claims In SAP & S4 software and Accessing claims through Tavant.

Adjudicate pay or deny the claim received.

Oversee & ensure warranty support on pre- & post-contractual warranty administration & management,

Providing Pre-Authorization and Goodwill requests for Replacing or repairing the necessary parts.

Manage aging claims with regular follow-ups with the end customer/ client for the

Smooth closure of the claim.

Identify the root cause of the failure of claimed parts and pay the credit accordingly.

Good understanding of service bulletins.

Ensure process KPIs are maintained– TAT, Accuracy

Provide support to the IT team for the enhancement of the warranty portal.

Excellent knowledge of Microsoft Word, Excel, Power BI, and SQL.. Work

Experience

Associate Warranty Analyst BPS

Tech Mahindra, PUNE, Maharashtra 2022-07 - 2023-03 Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Managing multiple cases at one time.

Testing and assessment of new technologies.

Accomplishments

Technical issues analysis

Customer services

Complaint resolution

Data and information visualization

Skills

Issue troubleshooting

Desktop support

Analytical skill

Critical thinking

Education

Aircraft Trainee Technician

Go Airlines, Bagdogra,

International Airport

Technical Support Advisor

Concentrix, PUNE, Maharashtra

Handled inbound customer calls and chat conversations from Salesforce.

Responded to customer requests for products, services, and company information.

Assisted customers by answering questions and responding to inquiries.

Adhered to company policies and scripts to consistently achieve call/chat time and quality standards

Led training efforts to resolve technical issues without submit- ting support tickets, reducing service calls.

2021-07 - 2022-07

2019-04 - 2019-10

Aircraft Type : A-320 CEO-CFM-56-5B A-320 NEO

-P&W1100G-JMC.

Conducted pre-flight, thru- flight and post-flight maintenance transit inspections.

Performed scheduled and unscheduled inspections

Bachelor Of Science: Aircraft Maintenance

Engineering

Singhania University - Jhunjhunu Pacheri Bari, Rajasthan HSC: Science

Pratibha Junior College Chinchwad, Pune - PCMC Pune Maharashtra

Diploma Course: Aircraft Maintenance

Engineering

Hindustan Aerospace & Engineering, Pune - Pune

Maharashtra

2020-04 - 2021-01

2016-07 - 2019- 07

2015-06 - 2016-06

2013-05 - 2014-06 SSC

S.N.B.P International School Morwadi, Pune

Hobbies

Yoga

Art

Travel

Sports

Reading

Photography

Making music

Listening to music

Customer relationship management through conducting periodic reviews.

Prepared weekly and quarterly open/closed warranty claims show- ing the activities of

Take ownership of new initiatives and analytics

Excellent English communication skills, both written and verbal.

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