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Time Delivery Customer Service

Location:
Toronto, ON, Canada
Posted:
April 25, 2023

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Resume:

ANNIE CHU

North York, Toronto, ON

Mobile: 647-***-****

Email: adwq22@r.postjobfree.com

WORKING EXPERIENCE

Student ECE (field placement)

Mothercraft Avondale– Toronto, ON

March 2023-present

Work in preschool room with 16 children

Plan some curriculums and execute to children

Student ECE (field placement)

Ralph Road Public School – Toronto, ON

September 2022-October 2022

Work in kindergarten with 29 children

Plan some curriculums and execute to children

Write learning story

Student ECE (field placement)

Esther Exton Child Care Centre – Toronto, ON

January 2022-Februry 2022

Work in toddlers’ room

Plan some curriculums and execute to children

Nanny

Take care at employer’s home – Toronto, ON

November 2021-December 2021

Take care of one infant

Help him to build up different abilities at his age

Sales & Logistics Specialist

Thule Organization Solutions Asia Pacific Ltd. – Hong Kong

May 2008 – October 2021

Liaise with vendors for purchase orders, material issues and shipment plans to ensure on-time delivery and secure supply.

Follow up customers’ orders and enquires to maintain customer satisfaction.

Co-ordinate with 3PLs on inbound and outbound shipments, handle full set of I/E documents and declaration.

Perform data analysis for internal/external customers to evaluate supply chain effectiveness and identify improvement areas.

Manage KPI reports to monitor service performance by vendors and 3PLs.

Support ad-hoc projects to improve group supply chain efficiency.

Senior Sales Executive

AGC Group - AGC Flat Glass – Hong Kong

May 2004 – October 2007

Formulated and implemented sales and marketing strategies to achieve sales target

Frequently traveled within China and South-East Asia to manage customers relationship and explored new business opportunities.

Led and coached a team of subordinates in sales support function to ensure service excellence

Conducted market research and intelligence to develop new market and expand market shares.

Management Trainee

L&E International Ltd. – Panyu, China

November 2001 – April 2004

Acted as a focal point in China to support business development

Supervised customer service team in Panyu, China.

Liaised with suppliers and overseas plants in Asia for production, quality issues and on-time deliveries.

Co-ordinate with different functions to resolve any declaration and logistics issues.

Managed stock planning and inventory control.

Assisted in develop in develop new markets.

Marketing Assistant

Task Planner Limited – Hong Kong

March 2000 – May 2001

Provided administrative and marketing support to Sales and Marketing department

Assisted in regular marketing activities and new projects

Performed sales analysis and report to management to develop sales and marketing strategies.

Helped in design catalogues for promotional use.

Account Executive

Wing Cheong Electrical Co. Ltd – Hong Kong

Junuary 1998 – February 2000

Achieved sales target by exploring new business opportunities and maintain existing customer base.

Followed up sales orders, co-ordinate with the clients and other internal functions (e.g. customer service, logistics, marketing etc.) to manage customer expectations.

Participated in exhibition and promotional activities

Conducted market research to re-fine sales strategies.

EDUCATION

George Brown College, 2021-present

Diploma of Early Childhood Education

HKFTU, 2007

Diploma of Business Logistics

Hong Kong Shue Yan University, 1994-1998

Bachelor of Business Administration

LANGUAGE & COMPUTER SKILLS

MS Office, Word, Excel, PowerPoint etc.

Fluent Cantonese, Mandarin and English

Honour and Award

Fall 2022 Dean’s List

Feb 2023

associated with George Brown College

Winter 2022 Dean’s List

July 2022

associated with George Brown College

Fall 2021 Dean’s List

Feb 2022

associated with George Brown College



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