Sales Associate Customer Service
Resume:
Mercedes Reed
College Station, TX 77840
**************@*****.***
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Assistant General Manager proficient in business operation management and inventory management. Highly effective at motivating and training exceptional teams. Monitored sales levels to determine product volume adjustments, replenishments and allocations
Assisted in hiring, recruiting, training and coaching several new employees over the years to develop a top-performing team.
Skills
● Customer service-oriented
● Excellent communication skills
● Strong work ethic
● Accurate money handling
● Motivated team player
● Recruiting and interviewing
● Sales experience
● Training
● Retail sales
● Inventory management
● Training and development
● Friendly demeanor
● Customer service
● Staff management
2
● Natural leader
● Opening and closing procedures
● Active listening skills
● Project management
● Operations management
Experience
Nursery Worker, Aldersgate United Methodist Church August 2015 to March 2018, College Station, TX
● Developed age-appropriate activities and programs for children 0 to 8 years old.
● Encouraged good behaviors using the positive reinforcement method.
● Monitored and enforced adequate supply and material inventory.
● Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
● Continually kept abreast of toy and child-related recalls and safety warnings.
● Communicated with children in a developmentally appropriate way.
● Led activities for over 75+ children ages 1 to 12.
● Communicated openly with children's parents about daily activities and behaviors.
● Trained, coached and mentored staff to ensure smooth adoption of the new child care management program.
● Established a safe play environment for the children.
● Conducted training and mentored staff, consistently improving performance.
● Organized and engaged in recreational activities such as games and puzzles.
● Meticulously sanitized toys and play equipment.
● Communicated with owners, board members and support team concerning personnel matters.
● Allowed for ample outdoor recreation time.
● Brought AUMC into full compliance with licensing and safety regulations including fire and disaster preparedness, Texas Department of Public Health codes and USDA nutritional guidelines.
● Managed safety and security of all children under care.
● Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
● Cared for children ages 0 to 8 in a nurturing and age-appropriate way.
● Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
● Kept notes of behavior issues, food served and medications administered to children. 3
● Prepared, served and cleaned up daily meals for 5-12 children.
● Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
● Maintained a child-friendly environment with access to outdoor activities.
● Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
● Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels.
● Met with parents about daily activities, positive developments and issues.
● Encouraged children to be understanding of and patient with others.
● 3 years toddler care experience.
● Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
● Dressed and changed diapers for infants and toddlers.
● Incorporated music and play into developmentally appropriate activities.
● Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
● Consulted with families to discuss activities and behaviors of each child. Assistant Manager, Plato’s Closet College Station
September, 2017 to June 2021, College Station, TX
● Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
● Lead the team in maintenance revenue target and best customer services
● Obtained data management skills by controlling client information database
● Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
● Communicated with managers of other departments to maintain transparency.
● Onboarded new employees, including training, mentoring and new hire documentation.
● Making sure all administrative functions operate at the highest level
● Manage and monitor specific investment portfolio performance
● Liaised with the team to increase efficiency in different projects
● Trained team members in successful strategies for meeting operational and sales targets.
● Managing order and stock
● Reviewing customer feedback and then suggesting ways to improve processes and service levels
4
● Provided detailed monthly departmental reports and updates to senior management
● Provided current employees options for additional training opportunities.
● Scheduling, checking inventory, stocking
● Reporting any issues of concern to senior managers
● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
● Planned organized events to entertain customers during theme events which boosted sales
● Ensuring overall guest satisfaction
● Identifying and resolving stock deficiencies
● Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
● Mentored members sales team in applying effective sales techniques and delivering top-notch customer service.
● Opening and closing store procedures
● Assistant event manager: Supporting manager in holding events including major marketing promotions, major sales
● Operated social media promotions, created and helped function a fully operational store website
Sales Associate For Russell Cellular, Verizon
March 28th, 2022 to Current
● Lead the team in maintenance revenue target and best customer services
● Obtained data management skills by controlling client information database
● Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
● Communicated with managers of other departments to maintain transparency.
● Onboarded new employees, including training, mentoring and new hire documentation.
● Making sure all administrative functions operate at the highest level
● Manage and monitor specific investment portfolio performance
● Liaised with the team to increase efficiency in different projects
● Trained team members in successful strategies for meeting operational and sales targets.
● Managing order and stock
● Reviewing customer feedback and then suggesting ways to improve processes and service levels
● Provided detailed monthly departmental reports and updates to senior management 5
● Provided current employees options for additional training opportunities.
● Scheduling, checking inventory, stocking
● Reporting any issues of concern to senior managers
● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
● Planned organized events to entertain customers during theme events which boosted sales
● Ensuring overall guest satisfaction
● Identifying and resolving stock deficiencies
● Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
● Mentored members sales team in applying effective sales techniques and delivering top-notch customer service.
● Opening and closing store procedures
● Assistant event manager: Supporting manager in holding events including major marketing promotions, major sales
● Operated social media promotions, created and helped function a fully operational store website
Education
High School, A&M Consolidated High School
College Station, TX 77845
● Went to public school till the first half of my Junior year then my family pulled us out of public school to finish homeschooling.
● went to home school and stayed home nursing my ill father till I graduated in April of 2017
● The homeschooling program We were schooled through is Time 4 Learning High School Diploma, Time 4 Learning Homeschooling Online
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