Care Representative Customer

MICHAEL SHANAHAN

**** ******* ***** ** *******, FL 32826 · 904-***-****

***************@*****.***

To use my extensive knowledge in construction and building houses to obtain a position that allows the implementation of these skills with further advancement opportunities with 40 years experience in the construction industry.

EXPERIENCE

NOVEMBER 2019 TO MAY 2022

CUSTOMER CARE REPRESENTATIVE, LANDSEA HOMES

Supervise the resolution of home owner issues with vendors ensuring timely professional repair. Perform various office related tasks including phone calls, emails and vendor ticket creation. Check homes for quality issues prior to being closed. Ensure the upkeep of model homes in 11 company neighborhoods. Performed home owner orientation walks prior to move in. AUGUST 2007 TO NOVEMBER 2019

OWNER, RELIABLE WARRANTY AND REMODELING

Managing the warranty needs for small to larger builders including but not limited to punch work, water intrusion, small roof repairs and ceiling texture matching. Complete office tasks with phone calls, email, quick books and various billing activities. AUGUST 2006 TO AUGUST 2007

FRAMING SUPERVISOR, A AND S CONSTRUCTION

Manage the day-to-day activities and productivity level for 3 crews of framers on multiple projects.

MAY 2003 TO JUNE 2006

GENERAL MANAGER, BUILDERS CHOICE

Managed leadership team of 5 that would oversee progress of multiple crews and projects. SKILLS

• Match Wall and Ceiling Texture

• Read blue prints

• Custom building for homes

• Communication

• Supervising Construction Crews

2

CERTIFICATION

• Mold Remediation and Repair

**References Available Upon Request**

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