Service Representative Customer

Allison Kimbrough

Pulaski, TN *****

************@*****.***

+1-931-***-****

Work Experience

Customer Service Representative-Work at Home

Aetna, a CVS Health Company - Pulaski, TN

September 2022 to Present

1. Assist members with plan design

2. Provide excellent customer service

3. Assist members with order placement for medications 4. Assist with billing/payments

5. Educate members with their policy

Durable Medical Equipment Technician

M and M Contracting - Pulaski, TN

March 2022 to June 2022

1. Greet customers

2. Collect payments

3. Schedule appointments

4. Conversion of diagnosis to ICD 10

5. Bill insurance

6. Medicare and other insurance policies

Walgreens Pharmacy Technician

Walgreens - Lawrenceburg, TN

June 2021 to September 2021

1. Distribute medication

2. Assist with payments

3. Customer service

4. Fill prescriptions

5. Stock inventory

CNA - Certified Nursing Assistant

National HealthCare Corporation - Lawrenceburg, TN November 2019 to April 2021

1. Teamwork

2. Problem solving

3. Elder/room care

4. Assist with ADLs

5. Feeding/bathing

6. Take vitals

Education

High school diploma

Richland High School - Lynnville, TN

August 2012 to May 2016

Skills

• Computer skills

• Organizational skills

• Medical Terminology

• ICD-10

• Medical Office Experience

• Phone Etiquette

• Pharmacy Technician Experience

• Medical Billing

• Insurance Verification

• Caregiving

• ICD Coding

• Vital Signs

• Order Entry

• Medical Records

• Medical Scheduling

• Patient Care

• Medical Coding

• Communication skills

• Customer service

• Microsoft Excel

• Microsoft Word

• English

Certifications and Licenses

CNA

Contact this candidate