Administrative Specialist

Objectives

To utilize my managerial, administrative, and marketing skills in a challenging, vertically mobile position with a progressive company.

Professional Skills

Trained and verse in all state and federal Fair Debt Collection Practices Act (FDCPA) standards; skilled in negotiation and establishing settlement/payment execution plans. Excellent verbal, written communication skills. Over six years in customer relations. Steadfast, dependable, and self-motivated. Strong analytical and problem-solving methods. Hard working professional able to handle multiple tasks in a fast-paced environment. Committed to cooperative teamwork.

Technical skills include PC operation, Excel and Microsoft Word.

Experience

Home Relief Center

2012-Present

Responsible for qualifying homeowners for HAMP and HARP or foreclosed defense programs.

Making sure funds were collected and allocated to the proper parties.

Maintaining the relationship between company and client through the duration of the loan modification process.

Debt Specialist

Zwicker and Associates Law Office

December 2010-2012

Increase profitability through negotiations and enforcement of payment schedule for lawsuits and property liens.

Identify /Perform write-off accounts.

Ranked within the top 10% of collection gross within the first 30 days of employment.

Closing Counselor

Diversified Consultants Inc.

August 2010-December 2010

Restore and collect on accounts from T-mobile, Sprint, Comcast, and Verizon.

Outbound calls in the rage of 500 per 8-hour shift.

Average collect rate per month is $6,000-$8,000 in fee equaling $40,000 per month in gross.

NCB Management

Services Incorporated

October 2009-August 2010

90% accuracy with exceeding fee goal of $10,000 for 10 consecutive months.

Manage financial portfolios, exceeding $750,000 by arranging payments/settlements for the best possible arrangement.

Reached 200 calls per 12-hour shift.

Performed talk-offs for unabated debtors

Education

Bishop Kenny High School, Jacksonville, FL 1997

References

Available upon request

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