RAMYA Address,

adwpyk@r.postjobfree.com ***** N, 23rd Ave

602-***-**** Unit 10104

Phoenix AZ - 85085

OBJECTIVE

Seeking a position where I can apply the knowledge that I have learned and explore my abilities, skills, sense of dedication towards my duties.

Abstract

Around 2 Years of Experience in private telecom company Airtel and provided technical support for Voice based services.

Holding Bachelor of Engineering in Electronics and Communication Engineering from Vickram College of Engineering Madurai, Tamil Nadu, India

Executive Summary

Over 2 years of experience in supporting and handled Technical queries for a Private telecom company.

Highly motivated, results oriented and leadership skills with great team ethics.

Good Communication, interpersonal skills and problem solving skills.

Well trained Athlete and has competed at district level in track and field, basketball and Volleyball competition.

Attended multiple Inter School athletic events,

Well focused and can meet the expected deadlines.

Very passionate about involving in social activities like Creating awareness about environment, Cleaning water bodies.

Project Details:

Ramya has been involved in the following projects:

Project Title: Voice based Support

Company Airtel

Role and responsibilities :

●Customer service experience in Telecom industry.

●Answering calls, managing messages, and coordinate continuous support coverage.

●Follow established Standard operating procedures and guidelines

●Training and peer coaching.

●Provide backup coverage

●Provide on-site coverage as and when needed.

●Adhered to strict timelines and SLA and tracked tickets to closure. Maintained a healthy SLA metrics.

●Highly flexible and always performed responsibilities beyond my assigned role as and when needed.

Duration: May 2018 to April 2020

Role: Customer Service Representee

Academic Pursuits

Bachelor of Engineering in Electronics and Communication 2005-2009

Vickram college of engineering with 60%.

+2 from Railway Mixed Higher Secondary School, Madurai. (2005) with 66%.

SSLC from Capron Hall Higher Secondary School, Madurai. (2003) with 65%.

Technical Expertise

Technical Skills

●OS : Windows 10

●Software : MS Word, MS Excel, MS Power Point Presentation

Personal details:

Name : Ramya JaiSaravanan

Father’s Name : R Nagarajan

Age & DOB : 35 Years, 1st Dec 1987

Sex : Female

Marital Status : Married

Nationality : Indian

Permanent Address : Flat no 11, Sixth Floor, Block 3

Pace Adarsha, Selaiyur, Chennai – 600073, India

Languages Known : Tamil, English

Declaration:

I hereby, declare that the information furnished above is true to the best of my knowledge.

Place : Phoenix Signature

Date : 28th Aug 2022

(RAMYA)

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