Entry Clerk Specialist

Hercules Gordillo Cell: 1-773-***-****

********************@*****.***

Experience in successfully performing several data entry and clerical tasks. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills, strong desire to work hard, and perform well.

TECHNICAL SKILLS

35 words a minute

Over 15 Years Customer service experience

HVAC Technician/Maintenance Technician

Military Vet

Enrollment benefits in healthcare 8 years

Patient and healthcare technician 5 years

English/Spanish

Always available for further education or training

Handyman very good with tools

Debriefing and Deescalating situations with clients/patients

Work History

Blue Cross Blue Shield-Chicago, IL 05/15/2022 to 04/14/2023

Data Entry Clerk/Quality Control (contract)

Called Physicians and Health providers to make sure they where still in the market and demographics where still updated.

Advised and assisted patients with their demographic and update of Medical Records needs.

Translated Spanish to English for medical terminology.

Answered incoming calls and directed as needed.

Franklin Energy

Energy Efficiency Technician 06/15/2020 to 5/15/2022

● Responsible for assessing electrical, gas and HVAC equipment.

● Completed weekly electrical products inventory.

● Held accountable for designated responsibilities on shift.

● Assessed energy efficiency for Comed and Nicor Clients

Department of Health Ohio 01/2020 to 06/2020

Data Entry Specialist

Provided customer service for Ohio residents as needed

Assisted scheduling vaccines for Ohio residents

Answered and directed Ohio residents to proper healthcare locations for healthcare appointment needed.

DEP of Elections 11/2019 to 12/2020

Data Entry

● Maintained up-to-Date knowledge policies regarding payments return and exchange.

● Cross check and ensure data input is accurate.

Separated mail coming in for elections

Processed mail and recorded election numbers

Imported loads of mail when shipped to office

St. Anthony Hospital-Chicago, IL 09/2019 to 11/2019

Data Entry Clerk/Front Desk Concierge (contract)

Greeted patients ensuring excellent customer service

Escorted patients to their destination

Advised and assisted patients with their registration needs

Translated Spanish to English for medical terminology

Answered incoming calls and directed as needed

Go Health- Chicago, IL

Administrative Assistant/Customer Service 07/2014 to 01/2015 & 08/2016 to 01/2018

Qualified and educated Medicare recipients in benefits

Handled a high volume of inbound calls in a call center environment

Enrolled in BCBS plans

Qualified and made eligible for Affordable care act, marketplace and aftermarket place healthcare insurance

Licensed healthcare insurance broker

Informis / Aetna / Healthcare Broker - Chicago, IL 05/2016 to 01/2017

Administrative Assistant/Customer Service

Qualified and educated Medicare recipients in benefits

Responded to incoming calls from customers regarding enrollment

Updated/entered account information ensuring timely and accurate entry

Norweigan Hospital - Chicago, IL 01/15/2015 to 05/15/2015

Data Entry Clerk

E.R registration

Patient customer services

H&M - Chicago, IL 01/01/2008 to 09/2019

Construction

Construction from electrical, HVAC, maintenance, plumbing and carpentry

Organizing tools and equipment as needed

Sales of construction services

Military Service

United States Marine Corps - Camp Pendleton, San Diego 01/1997 to 11/2007

Hygiene equipment operator / Rehab Platoon Supervisor / Infantry

Assisted Marines with daily medical treatments, escorted Marines to appointments, inspected Marines daily for proper treatment and healthcare goals, infantry 0311 Grunt

Education

Coyne College American Institute - Chicago, IL

Major: Associates in Applied Science/HVAC

Hubbard High School - Chicago, IL

High School Diploma

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