Christine Dudas

adwpxt@r.postjobfree.com

908-***-****

Whiting, NJ 08756

Telecommunications Engineer

Exceptional infrastructure support with expertise in implementation and support of provider every day adds, moves, changes and installations. Combined Data and Voice background enables effective collaboration of diverse issues. Successful track record for project managing telecommunications technicians and providers.

Project Management (PMP) Rutgers University 01/12

MS Visio

OSHA Construction safety

Introduction to MS Project 2010

Initializing a Project with MS Project 2010

MS Project 2010

CICD – Implementing Cisco Collaborative Devices

Experience

Childrens Hospital Philadelphia- Contractor 09/22-Present

IS Systems Engineer

Team member of the conversion from Nortel to Cisco UC.

Conducts moved/adds/and changes to Cisco Communications Manager

Utilize VzB, ATT, BCMOne, MetTel, Tango, & CenturyLink portals to add & disco service

Primarily responsible for moving fax services over to RightFax

Program and support Cisco Jabber, desk phones, and voice mail

Utilize Microsoft Teams

Thermo Fisher Scientific- Contractor Remote 10/20-4/21

Telecommunications Analyst

Lead in telecom expense audit. Report savings and disconnect lines.

Conducts moved/adds/and changes to Cisco Communications Manager

Utilize VzB, ATT, BCMOne, MetTel, Tango, & CenturyLink portals to add & disco service

Project manage migration from Avaya, and Cisco Com Manager, to Microsoft Teams

Program and support Cisco Jabber, desk phones, and voice mail

Conduct meetings with stake holders and provide milestones

St. Lukes Hospital – Contractor Bethlehem, PA 02/19-04/20

Telecommunications Engineer

Provided technical support and administration for Avaya, Nortel, Cisco Com Manager VOIP, and Cisco Unity.

Conducts moved/adds/and changes

IVR support and Visio documenting

Support of Avaya Aura Messaging, CM R16.3 SIP, Add new agents into Avaya CCM

Program, train, and support Cisco Jabber, desk phones, and voice mail

Project manage telecom expense audit. Access XO, ATT, Lumen, and Verizon portals pulling data to determine cost savings. Provide weekly milestones

Program Cisco call handlers and make daily changes requested

Lead in telecom expense audit. Access XO and Verizon portals pulling data to determine cost savings

Bimbo Bakeries USA – Contractor Horsham, PA 10/15-01/19

Telecommunications Analyst

Provided technical support and administration for Avaya PBX, Cisco Com Manager VOIP, and Cisco Unity. Technical project manager migrating Avaya solution to new Cisco VOIP installations with over 400 devices.

Conduct detailed analysis of current Avaya operations preparing for new Cisco solutions installations

Manage installations and disconnects of circuits, and cabling for voice and data

Provide day to day tech support for 1200 Avaya and Cisco solutions locations

Working knowledge of Skype, Word, Excel, Visio, and Project

Utilization of Telecom Expense Management software NexTem, and Invoice review and approval

Program and support Cisco Jabber and Cisco IP Communicator

Project manager TDM PRI’s to SIP trunks

Support Cisco Video Conferencing

Manage LEC and telecom technicians

Program new medium sized Cisco VOIP sites

Program Cisco VG for fax use

Program Call Handlers and make requested changes daily

Order and manage E911 services for Cisco products

Pyramid Consulting – Contractor Remote 01/14-01/14

Telecommunications Expense Financial Analyst - AIG Contractor

Administration for new NexTEM asset management database. Serve as subject matter expert on the development of audit processes and asset management inventory control and build.

Audit telecom contracts for providers such as Sprint, ATT, & Verizon

Build Excel spreadsheet data reports on inventory to be downloaded into new TEM software

Utilize ATT & Verizon on-line portals

Generated significant cost savings through comparison of service provider contracts & billed rates

Audit billing to actual usage targeting decommission savings

NJ Manufactures Insurance Group – Contractor Trenton,NJ 09/13-12/13

Telecommunications Business Analyst

Project Manager for new Avaya Callback Assist Software installation in numerous call centers. Serve as subject matter expert on Avaya Aura product line.

Gather VDN, extension, circuit, and hunt group information in preparation for cut over of Callback Assist. Pull information from (CM) Avaya Communications Manager 7.0

Research functionalities of Callback Assist and recommend solutions based on user & LOB needs

Audit telecom call flow building Visio schematic for accurate capture of financial customer needs

Build Visio schematic on Avaya Aura network solutions

Provide PowerPoint demonstrations on project scope translating highly technical principals to a non-technical audience. Develop PowerPoint CallBack Assist training to individual LOB needs

Analyze & provide services for Avaya AES, Sessions Manager, Border Control, IP Office, Aura Contact Center network

Linde North America, Inc. – Contractor Murray Hill, NJ 10/08-01/12

Telecommunications Analyst / North America Technology - Contractor

Provided technical support and administration for Avaya PBX, Com Manager VOIP, & Key systems, including Avaya Intuity, Message Manager, and Modular Messaging voice mail. Provided call center technical support using CMS Vu, eCAS, IVR & Verint. Support Polycom & Sony video communication units.

Project manage and support of Veramark eCAS call accounting system

IVR support and Visio documenting

Project manage provider circuit installations including DS1, DS3, ISDN, FRAME, POTS, and DID’s.

Provide tech support, and reporting of Avaya Definity and CM VOIP Aura Communications Manager

Provide remote and in house support of projects and issues including a large call center

Develop circuit and wire runs diagrams.

Update network schematics on changes and adds

Create and update telecommunications technology documentation and inventory

Develop inventory management system utilizing Microsoft Access database. Including sites hardware & software versions. Lines, circuit ID’s, & DID banks. Track warranty and maintenance expirations

Project manage new MS Access inventory database

Responsible for network design, engineering implementation, operations, and user support

Lead in telecom expense audit. Access various LEC portals pulling data to determine cost savings

Support Avaya environment in call center break & fix resolution utilizing Remedy software

Lead weekly Verizon and ATT status meetings tracking credits, installations, and repairs

JPMorganChase - Jersey City, NJ 08/06-11/07

Network Engineer Level II

Project manage new ISI call accounting systems, ensuring smooth installation and decommissions. Project manage the roll out of EMS 11 telecom expense management software. Ensure systems are in compliance with Financial Federal Auditor Regulations.

Project manage new ISI call accounting systems. Develop programming sheets & review prog.

Enter into ISI call accounting all DID lines & site information. Testing of new system.

PM & programming new software installation of EMS 11 (telecom expense management software)

Save thousands of dollars a year by translating vendor billing and customer service requests to effectively manage inventory on DID lines and ensure prompt decommissioning of unused lines

Provide remote ASA dial in reporting of Avaya Definity and 8700 usage and billing

Create and update telecom documentation including procedures for new hardware & software

Create detailed business requirements and implement solutions by analyzing business processes, products, Federal compliance, and collaborating with team members

Perform internal global telecommunications billing management, ensuring accurate usage tracking and chargeback to cost centers firm-wide

Proficient in use of Wire (telecom database), PAR (time accounting), PODS (progress tracking/reporting), EURC (work order management), and GREDL (property management)

Decommission of Mastermind & Vercuity call accounting systems, and Monies expense mngt system

Education

PC Repair and Digital Electronics - East Brunswick Vocational/Technical School, NJ

Certifications

ATT Rout It on-line training

Veramark Call Accounting

CCNT – Telecommunications Basics Certification

eCAS

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