Salesforce Administrator Customer Support

Kanchan Vishnoi

Salesforce Certified

Email: ************@*****.***

Cell: 469-***-****

PROFESSIONAL SUMMARY:

5+years’ experience in Administration, Configuration, Implementation, and support experience with Salesforce platform.

Experience with Salesforce Sales cloud, Service cloud, Knowledge articles & Communities and worked on functional and application design.

Experience in deploying enhancements and requirements using Packaging, Change sets and Eclipse.

Salesforce CRM that includes Administration, Configuration, Implementation, Development and Support activities.

Knowledge on CRM processes like Sales, Marketing, Customer Service and Customer Support, to improve their processes using Salesforce.

Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.

Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.

Strong exposure to security and sharing rules implementation at object, field, and record level for different users at different levels of organization.

Experience working with Salesforce Dev & Full copy Sandbox, and production environments.

Extensive experience in Salesforce Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.

Provided support services, including user administration, user training, data management and application configuration

Designed and Configured applications using Salesforce Automation (SFA)

Good Knowledge on Service Now and Single sign-on (SSO/SAML)

Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise applications

Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and waterfall model.

Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.

Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Salesforce Marketing Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, AURA, Custom Objects, Mobile Studio, Analytics Builder, Automation Studio, Behavioural Triggers, Einstein.

Salesforce Tools

Eclipse, Metadata, Jira, GIT, Force.com Eclipse IDE Plug-in, ANT Migration, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production), Salesforce Lightning Inspector.

Databases

Oracle, DB2, MS SQL Server, MS Access.

Programming Languages

Apex, Java, JavaScript, HTML, Bootstrap, jQuery, XML, SSIS, ETL, SQL, CSS3.

Integration Tools

Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Jitterbit, MuleSoft, Marketo, Informatica, Talend.

Methodologies:

Agile Methodology, ER Modelling, Multi-Dimensional Modelling, Data Warehouse Life Cycle.

CERTIFICATIONS:

Certified Salesforce Administrator

Education:

Masters in Science

PROFESSIONAL EXPERIENCE:

Acuity Brands, Atlanta GA

Salesforce Admin April 20 – 20present

Responsibilities:

Interacted with various business team members to gather the requirements and documented the requirements.

Coordinate with IT development teams to build user stories, business requirements, and monitor data quality for data feed processes (batch & API).

Provided custom reports and dashboards to support the needs of the users and executives.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).

Created workflow rules and defined related tasks, email alerts, and field updates.

Worked on the Approved Email templates to add the AMP Script according to the business requirements.

Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Used Sales cloud procedures of account management and converting leads to accounts.

Worked with Various teams in gather the data and making it integrated with marketing cloud using the internal comet requests. So, that the filtered data is injected into Marketing cloud on Time-driven Basis.

Responsible for technical coordination with QA and UAT Team to explain the outcomes of the HTML emails along with the various dynamic data attributes, writing SQL query and AmpScript logic and leveraging assets to build and deploy email campaigns.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Used field level security along with page layouts to manage access to certain fields.

Created custom Reports based on business need and associated them to Dashboard.

Modified the existing Salesforce data by removing duplicate account records using Demand tools.

Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.

Created Custom Objects and fields for transactional and contractual information.

Created workflow rules, defined related tasks, email alerts, and field updates.

Generated various reports and dashboards for the Sales Executives and Sales Managers.

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Salesforce, Sandbox, Email Marketing, Marketing Automation.

Safe Rent, TX March 2017 – March 2020

Salesforce Administrator

Responsibilities:

Involved in requirement gathering from users.

Configured Campaign Management, Campaign Influence and Lead Conversion.

Configured the Case Management Process.

Worked closely with client business owners to understand better the business while designing the solutions for the requirements.

Created detailed technical design document based on the business requirements.

Defined security model in SFDC based on the business requirements using such as Roles, Profiles, OWD, field level security.

Categorize the users in different personas and assign profiles and permissions based on their use cases and day-to-day activity within the application.

Developed new solutions to engage with customers using process automation tools like auto-response rules, Visual Flows, Process builder and Workflow rules.

Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.

Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.

Created Validation rules, Workflow rules, time triggered tasks, email alerts, field updates to implement business logic.

Co-ordinated with testing team during testing and performed the defect fixes for the customizations.

Co-ordinated UAT and worked with business team to get sign off for the deliverables.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards. .

Responsible for End-To- End Salesforce to Salesforce Data migration using AppExchange product Data Loader.

Accustomed Pick lists, Dependent Pick lists, and Record Types to enforce data quality.

Designed Validation Rules to maintain data quantity and data consistency.

Implemented relationship fields for proper data loading.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Java, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE, Windows.

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