Eric McEldowney

**** ********* **

Fort Wayne IN 46818

630-***-****

adwpwk@r.postjobfree.com

Employment History

Essex – Feb 2019 (temp), May 2019 (hired) to Mach 2023

Engineering Assistant

Perform Data Entry

Reviews routine reports expediting data driven results

Creating documents, processes, work orders and ordering supplies

Experience with MS Office and the ability to learn new software quickly

Accurate entry of data into ERP system

Data mining of Access Databases and Excel forms

Work independently and proactively to meet business goals

Assist team with a variety of administrative tasks

Attend and participate in weekly staff meetings

Create monthly accountability reports

SIRVA – January 2015 to July 2018

Scheduler – Capacity Resource Team

●Identify shipments to be hauled by a specific capacity mode (CRT trailer, container, truck load, LTL, padded van) understanding each mode strength and cost parameters. Plan shipments into loads in the QPD system using the selected mode type.

●Plan shipments selected/identified by modes to best positioned assets (van-line trailers, dedicated fleets, short term rentals) to maximize utilization of assets while maximizing service.

●Work with alternative capacity loading and unloading agent crews to maintain on time load and delivery.

●Evaluate processes to improve efficiencies for all members of business segment.

●Issue resolution

Syncreon – December 2004 to January 2015

Reporting Services

September 2013 to January 2015 – syncreon, Addison IL

●Customer facing in report design, timelines and metrics development

●Apply standardized business control processes, measures and reporting across organization

●Provide background source data to support RFP/RFQ requests

●Validate business data for purposes of establishing guidelines, variance and discrepancy analysis to determine opportunities for improved operational efficiencies.

●Meet and exceed customer expectations established goals or customer metrics.

●Ability to work for the completion of many projects so has to participate in the planning and analysis related to conversion of data and integration of various projects up to and including blueprinting, requirement gathering, testing and go live support for software deployment and other tools as identified

●Has responsibility to modify the needs the business requirements related to system applications.

●Provide trending reports for the assessment of metric reports including customer program and service provider performance data.

●Interaction on collaboration with the technical team as well so has to test the solution, recording and tracking technical issues in conjunction to operations issues via strong logistical understanding

Instructional Designer/Trainer

April 2012 to August 2013 – syncreon, Addison IL

●Conduct training needs analysis for required instructional programs to meet organizational needs.

●Design curriculum in accordance with the training needs identified.

●Delivers instructor-led courses, either as train-the-trainer instructor or as direct classroom instructor.

●Implement appropriate metrics to measure the success of the training events, and the effectiveness of the training materials.

●Assist in the development of project plans that contain relevant documentation and training tasks, and that include the identification of appropriate deliverables and milestones.

●Coordinate documentation, training, testing, and support activities.

●Lead project to certify skills and identify training gaps across all business units.

Team Lead/Trainer

September of 2011 to May 2012 – syncreon, Addison IL

●Provide the client with the best overall level of service through meeting and/or exceeding the established goals or client metrics.

●Create client/program Scope of Work (SOW), Create process documents (CORDS) for new clients

●Complete RFP’s and RFQ’s based on customers request or change to SOW.

●Extensive troubleshooting, make recommendations to resolve complex operational problems through a proactive approach with service providers and operations. Act as point of escalation for less senior program coordinators.

●Assist Client Manager in completing Scope of Work, CORD, etc… and participates on special projects or other duties as assigned

●Responsible for training new coordinators and new client processes across multiple programs and customers. Monitor progress and performance of each and provide feedback/input to Client Manager.

●Create new documentation & training materials

Senior Program Coordinator

December 2004 to August 2011 – syncreon, Addison IL

●Transportation Management – Assign approved service provider for transportation based on carrier matrix, Provide rate quotes for nonstandard transportation. Report, monitor and analyze carrier performance to ensure compliance with service metrics.

●Inventory Management - Physical inventory reconciliation, Work with customer to resolve inventory discrepancies.

●Order Management - Compile and distribute daily metrics and reports, Actively participate in process flow documentation and identify opportunities for improvement, Escalation point for service failure and issues to ensure customer satisfaction and resolution, Basic billing resolution, exception reporting and damage assessment and communication to customer

Administrator Usage Verification

October 2002 to July 2003 – Engle Consulting Group, Fort Wayne IN

Data analysis and reporting using Excel and Access.

Manage and maintain tracking information.

Administered Database and insured integrity of information

Education

Portsmouth High School/Scioto County JVS, Portsmouth OH 1984 to 1988

High School diploma

Accounting & Computing vocational certification

Additional on-line training for Access & Excel

Adobe Captivate training

Other Experience/Skills

MS Office Suite

Visio

Adobe Captivate

E-Learning systems

Quality Management Systems

Inventory & Facility Audits

AMS (proprietary asset & warehouse management tool)

SAP

Project Management

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