Office Manager Receptionist

ABDUL RAHMAN UMAR

www.linkedin.com/in/abdulrahmanumar *************@*****.*** 862-***-****

EXPERIENCE

Players USA, Inc. – New York, New York

Manager, Sales 2022 – Present

• Use expert-level communication skills to address customer needs; retained average repeat-customer scores 15% higher than other associates.

• Achieved an average of 140% of sales goals for four consecutive months.

• Maintain attractive merchandise displays, ensuring strategic placement of products to maximize purchases. Manager, Stockroom Operations 2020 – 2022

• Promote daily sales efficiency by maintaining merchandise organizational structure and ensuring a reliable flow of products between stockroom and sales floors.

• Oversee relationship between company and its suppliers, processing weekly inventory valued at $20,000.

• Developed the company’s current stocking system which has successfully maximized loss prevention. World Security (A DP Word Company) – Dubai, United Arab Emirates Office Manager (Receptionist), Dubai World Trade Center 2019 – 2020

• Designed system to streamline appointments, filing, procurement and distribution of supplies.

• Assisted in implementation of office-wide communications, driving excellent service to all stakeholders.

• Ensured that systems, protocols, and policies are well documented and easily accessible to all stakeholders. Cash & Valuables in Transit Worker 2017 – 2019

• Oversaw daily transport of cash, gold and other valuables between the Dubai Port and greater metropolitan area.

• Managed relations with 30+ clients including banks, currency exchangers, restaurants and other large companies.

• Performed ad-hoc administrative and operational tasks in compliance with transport and security laws of the UAE. DSTV – Accra, Ghana

Independent Sales Contractor 2013 – 2017

• Managed relations with regional salespersons; traveled to neighboring countries in purchase of cable converter boxes for retail in the Ghanaian market; supplied 100+ businesses and individuals with cable converter boxes.

• Leveraged various forms of marketing to increase brand awareness and client acquisition.

• Supported company’s market intelligence efforts by gathering research on product and service quality; used data to enhance value propositions, allowing DSTV to remain a competitor in the market. SECURITY TRAINING

• On-the-job Training Course for Security Guards – United Security Training Center (2023)

• Basic Fire Safety – Dubai Civil Defence (2019)

• Basic Life Support – Government of Dubai, Security Industry Regulatory Agency (2019)

• Course in Dealing with People of Determination During Crisis – Dubai Police Academy (2019)

• Cash & Valuables in Transit training – Emirates Centre of Aviation & Security Studies (2017) EDUCATION

West African Senior School Certificate (U.S. High School Diploma equivalent)

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