Customer Care Mail Services
Resume:
PAPPU
HELA
************@*****.***
**/*/* ******* ****, KOLKATA, 700039,
India
A B O U T M E
Aims to pursue challenging assignments in a reputed organization where beside deadlines, schedules & competitiveness I will be allowed flexibility in thought and action by which I can prove to be an asset to the organization
Ability to work in a team with dedication and integrity, self-motivated and ability to motivate others and produce the desired results of the work assigned. Punctuality, well-disciplined and highly optimistic. Good Communicative skills. Persistent and Hardworking. Result & motivation Oriented. Pleasing Personality, positive attitude.
L A N G U A G E
English
Hindi
Bengali
P E R S O N A L
D E TA I L S
Date of birth 28 th April 1986
Nationality Indian
Marital status Single
WO R K E X P E R I E N C E
A SSI STA NT MA NGER
FUSION BPO KOLKATA J U N 2 0 1 9 - P R E S E N T
Strengthened customer relationships with proactive and collaborative approach to managing needs. Strengthened customer relationships with proactive and collaborative approach to managing needs.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Gained understanding of goals, objectives and processes to meet client business needs.
ACCOUNT EX ECUTI V E
WEBQANET TECHNOLOGIES PVT LTD KOLKATA D E C 2 0 1 8 - M AY 2 0 1 9
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Built and strengthened relationships with new and existing accounts to drive business growth.
Gained understanding of goals, objectives and processes to meet client business needs.
TEA M LEA DER
CEGURA TECHNOLOGY SOLUTIONS KOLKATA O C T 2 0 1 5 - J A N 2 0 1 7
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Mentored and guided employees to foster proper completion of assigned duties.
Established open and professional relationships with team members to achieve quick resolutions for various issues. Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members
SR. A SSOCI ATE
WIPRO PVT. LTD KOLKATA F E B 2 0 0 9 - M AY 2 0 1 5
Dealing with U.K customers for British Telecom customer care help and support.
Helping the U.K customers by taking remote session of the customer computer and used to do trouble shooting steps and resolve the problems with Dialup Connections, Email Issue (Webmail and Email Client), Billing Queries, BT Cloud and Anti-Virus (Norton) and Register customer’s for Premium Mail services.
Documenting and verifying customer’s database before troubleshooting.
Coordinate Team leader and whole team for 100% Customer satisfaction, Production, Quality services and to improve service level and Customer satisfaction
A SSOCI ATE A ND QUA L I TY A NA LYST.
XPLORE TECH SERVICE PVT LTD. KOLKATA
A P R 2 0 0 7 - N O V 2 0 0 8
Helping the customers to process the online order's like Activate their Order and IMEI Code and helping them with Number Portability.
Auditing calls.
Analysis of the call quality
Attending client calls to process along with the supervisor and manager to discuss and improve about the process.
Handling High levels complaints from Client.
Providing Coaching and feedback to the advisors
ACADEMIC ACHIEVEMENTS
EXAM
BOARD/ UNIVERSITY
YEAR OF PASSING
PERCENTAGE%
DIVISION
Secondary
N.I.O.S Assembly Of God Church School
2003
70%
1st
Sr. Secondary
N.I.O.S Assembly Of God Church School
2004 + 2005
65%
1st
S K I L LS
Dedicated Self and Motivate Others
Punctuality Well Disciplined
Hardworking Good Communicative Skills
Pleasing Personality Positive Attitude.
C O U R S E S
Course
Center
YEAR OF PASSING
PERCENTAGE%
DIVISION
Diploma in Computer Application
Lions Education Center
2004
85%
1st
Tally 5.4 and 6.3
Lions Education Center
2005
80%
1st
DECLARATION
I hereby declare that all the information furnished above is true to the best of my knowledge
DATE:
PLACE: Kolkata Signature
Contact this candidate