Ivonne Castrillon

**** ** **** ******, ******** Pines, FL 33023 305-***-**** (C) - adwpp6@r.postjobfree.com

OBJECTIVE

To obtain a position as a team-player in a professional organization that will benefit from my customer-service experience and offer room for growth.

KEY SKILLS

• Meticulous attention to detail

• Microsoft Office Proficiency

• Results – Oriented

• Billing and Coding

• Self -Directed

• Workers’ Compensation knowledge

• Professional and Mature

• Claims Appeals process knowledge

• Strong problem solver and critical thinking skills

• Patient Charting process knowledge

• Resourceful and work well under pressure

• Insurance eligibility verifications process knowledge

• Dedicated team player

• Strong management and mentor skills

• Bilingual – Spanish/English

• Excellent Communication skills

PROFESSIONAL EXPERIENCE

Billing Coordinator (James Howitt, M.D. & Gean Marco Paris, M.D.) February 2018 - 9-28-2020

North Miami, FL 305-***-**** Esther - Supervisor

Maintained detailed administrative and procedural processes to improve accounts receivables, reviewed and explained to patients with their EOB to ensure less confusion. Assisted with patient scheduling and referral coordination with physicians office as well as insurance verification. I was also responsible for the end of day close out, balancing daily patients receivables.

Cashier (Marshalls) December 2018 - 5-2020

Pembroke Pines, Commons 954-***-****

Responsible for processing cash, debit, credit and check transaction using a cash register or other point-of-sale system in a retail environment, also processing returns, scanning items for sale and ensuring great customer service.

Supervisor Case Management Assistant (Patriot National, Inc ) October 2007 – 01-26-2018

Fort Lauderdale, FL

Directly support Director of Case Management in managing operation workflow for a managed care workers’ compensation company. Coordinate all department functions for a team of up to 16 employees. Contribute to the development of process, policies and procedures for the case management assistant team including departments impacting and overlapping the case management team department, such as Utilization Review Department and staying current on URAC (Utilization Review Accredited Commission) Standards. Responsible for the training of new and existing personnel as well as compiling and organizing training manuals for the case management departments. Oversee day-to -day operations, handle the problem solving concerns, and act as a resource to the case management and various departments. Accountable for updating licensure for nurse case managers and keeping management aware of licensure changes

Billing Manager/Office Administrator (Kendall Nuclear Medicine, Inc.) July 2001 to October 2007

Kendall, FL

Successfully developed and established an effective medical billing department for a Cardiac Stress Lab. Managed all accounts receivables, payables, collections. Negotiated various insurance contracts, created vendor credentialing and patient eligibility process, performed ICD- 9 and CPT coding assignment for medical procedures. Assisted with patient scheduling, including transportation scheduling and referral coordination. Supervised and monitor daily operations and staff assignments.

Office Manager (David A. Howitt, M.D.) August 1989 to July 2001

North Miami, FL

Supervised and monitored daily operations, assigned staff duties and services for an Ophthalmologist office. Maintained detailed administrative and procedural processes to improve production and efficiency, managed all accounts receivables with patients and vendors. Managed medical supply inventory, insurance records, patient charts and company files. Developed and managed patient confidentiality process.

EDUCATION

American High School June 1988

Hialeah, FL

Miami Dade College 40 credits

Professional References

Tulia Arcaella 954-***-**** Office Manager for Kendall Nuclear Medicine

Josie Graves 954-***-**** Director for Patriot National, Inc

Kim Clark 561-***-**** Manager at Patriot National, Inc

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