Customer Service Security Officer
Resume:
Edrees Nasseri
Centreville VA 20120
Email: *************@*******.***
Cell: 703-***-****
Education
High School Graduate
Attended International Institute of Science and Medicine
Attended Northern VA Community college and successfully completed forty five credits in their A.S. in Business Administration
Universally certified in section-608 in the field of HVAC
Successfully completed 12 credits towards the HVAC certificate program at Northern VA Community College
Skills/Licensure
Multilingual, Fluent in Farsi Pashtu and Urdu (speaking, reading and writing)
Proficient in Microsoft Office and basic computer skills
Well trained as a Cultural Adviser
Experienced with running a business with obstacles
Finance and time management
Licensed in VA and DC to operate commercial vehicle as taxi cab
Have received some training as a hvac helper
Professional Experience
Shift Supervisor, McDonald’s, McLean, VA (1998-2000)
Managed employees to ensure assigned tasks were performed in timely manner
Supervised employees in all aspects including their time management
Provided excellent Customer Service
Balanced cash drawer
Security Officer, Argenbright, Fairfax, VA (2000-2001)
Observed and reported all incidents, accidents, and medical emergencies
Maintained a daily incident log; Wrote reports clearly and concisely
Patrolled the America Online facility
Man posted as instructed and served as a general security presence and visible deterrent to crime
Signed clients in and out as they visited the facility
In contact with the public on a daily basis in person and over the phone
Responded to clients’ phone calls as needed
Cultural Advisor, LA (Contractor with US Army), 2006
Role played to US Army for their training purposes
Advised US Army of the Afghan Culture and Norms
Independent Small Business Owner, VA, MD, DC (2001-Present)
Taxi business
Book keeping
Research and manage finance and time
Customer service relationship skills
Trained and mentored others new to this field
Familiar with map of DC Metropolitan area
Uber/Lyft Ride Sharing, (2019-2020)
Book keeping
Research and manage finance and time
Customer service relationship skills
Familiar with map of DC Metropolitan area
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