Sales Manager Customer Service

BRITTNEY

HEMBREE

********.*******@******.*** 470-***-****

Bremen, GA 30110

PROFESSIONAL SUMMARY

Knowledgeable field production manager experienced in processes, structures and regulatory standards governing wind energy production. Develops and deepens relationships with vendor representatives, team members and contract workers. Skilled problem-solver and multitasker with strategic approach to organizing, prioritizing and managing operational tasks.

SKILLS

Recordkeeping skills

Spreadsheet tracking

Software expertise

Personnel management

Multitasking abilities

Customer service

Verbal and written communication

Excellent work ethic

Self-motivated professional

Compassion

Good telephone etiquette

Clerical

Computer skills

Teambuilding

Critical thinking

Supervision

WORK HISTORY

10/2016 - 06/2020

Field Operations Specialist Anderson Merchandisers, LLC - Plano, TX Build rapport and daily communication with Store Managers and teams and Market Managers, as needed.

· Train, supervise, and develop skills of Sales Merchandisers, Territory Sales Leads, and seasonal associates.

· Quickly adapt to and learn the requirements and operations specific to the assigned category within Walmart and interact effectively with store/department management to manage expectations and results.

· Have detailed knowledge of all company policies, including the device policy, and responsibility for training other associates.

Pre-Sell and Awareness:

· Consistently meet placement goals through advance planning and communication with store management.

· Ensure that key stores within an assigned Ring of Fire are consistently maintained at a “tour ready” status.

· Maintain account aesthetics and consistently maintain above average project execution compliance.

· Responsible for communicating programs and initiatives to retail partners, store managers, department managers, associates and customers.

· Make MSM aware of success or potential barriers.

· Educate customers and store personnel on the features and benefits of our client's brands and product lines.

Implementation:

· Lead, coach, and execute all projects in all areas of the store.

· Manage and coach assigned associates in their responsibilities for executing projects with required quality and accuracy.

· POP maintenance, modular maintenance, and inventory reporting with high level of integrity and accuracy.

· SP* Certified to perform all available functions.

· Knowledgeable, detailed understanding and consistent use of all available functions of handheld device.

· Maintain company, client and retailer confidentiality. Reporting:

· Assist DSM in assessing status of current programs and promotions within the district.

· Provide store management competitive shopping data. Post Reporting:

· Communicate sales and promotional placement results with Store / Market management.

· Ensure all associates are communicating post reporting results to store management

· Report specific request, needs, and sales opportunities to DSM, Client Services, and TSLs.

· Consistent feedback on new and ongoing programs to Client Services Group through MSM and RSM

12/2015 - 10/2016

Territory Sales Manager Anderson Merchandisers, LLC - Plano, TX Build rapport through daily communication with store associates and management

Train, supervise, and develop skills of Sales Merchandisers, fellow Territory Sales Leads, and seasonal associates

Educate customers and store personnel on the features and benefits of our client's brands and product lines

Maintain accuracy and high quality of work in all areas of the store to meet or exceed client expectations

Have detailed knowledge of all company policies

Communicate successes or potential barriers to the Market Sales Manager Knowledgeable, detailed understanding and consistent use of all available functions of handheld device

Maintain company, client and retailer confidentiality EDUCATION

University of Phoenix - Tempe, AZ 06/2005

Diploma: Medical Office

University of Phoenix - Tempe, AZ 05/2012

Bachelor Of Science: Health Administration

ACCOMPLISHMENTS

Supervised team of 100 employees.

Built a new division/position for the Company.

Was prompted after only 6 months of starting with the company. Documented and resolved Inventory issues which led to Increased Sales. Supervised large complex projects by attaining a goal of 100 percent completion by the deadline.

Received the the Drive Award for driving the results throughout the district and ensuring completion goals were always met.

Trained and developed employees with a 30, 60, 90 day metric with a 98% retention.

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