Service Representative Customer

DEBORAH REESE

** *********** ***** ***. *, Birmingham, Alabama 35215

Ph: 205-***-****

adwpmk@r.postjobfree.com Summery

Dedicated Customer Service Representative with 30 years of experience combining management and customer service expertise in Banking. Hospitals, and call centers. Looking for a position as a Customer Service Representative.

Skills

. Customer and Personal Service . Active Learning

. English Language . Clerical

. Service Orientation . Complex Problem Solving

. Customer and Personal Service . Production and Processing

. Instructing . Computers

. Time Management . Learning Strategies

Experiences

Regions Bank – Birmingham, AAl July 1998-April 2008

Credit Verifier

. Obtain information about potential creditors from banks, credit bureaus, and other credit services.

. Complete loan applications, including credit analyses and summaries of loan requests, and submit to

Loan committees for approval.

Balance Clerk

. Add figures from the security note agreement for any inconsistencies.

. Balance checks at end of day with debit and credit slips for processing.

qException Clerk

. Correct and record omissions, errors, or inconsistencies found.

. Compare information or figures on one record against the same data in the computer to detect errors.

Dorothy Burroughs Rehabilitation April 1997-July 1998

. Maintain updated client records with plans, notes, and appropriate forms.

. Provide feedback to health service providers regarding improving accessibility.

HealthSouth Hospital – Birmingham, Al June 1996-May 1997

Unit Secretary

. Transcribe recorded messages or practitioners' diagnoses into patients' medical charts.

. Answer telephone and direct calls to appropriate staff.

. Schedule and confirm patient diagnostic appointments and surgeries.

. Compile medical charts, reports, or correspondence from the computer.

Education

Carver High School – Birmingham, Al Business Diploma May – 1973

Lincoln College Online – Omaha, Nebraska

Skills

Microsoft Word, Excel, Power Point, image Scanner, and copier.

Certificates

Management, Supervisor, Notary Republic, Lotus Notes, Team Player and Customer Relations.

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