Service Representative Sales Associate
Resume:
**** *. ******* ******, ******
elphia, Pennsylvania 19141
************@*****.***
CAREER OVERVIEW
I am a committed entry-level professional with many skills which include the areas of communications, order processing and customer satisfaction. My previous positions have required using knowledge of credit operations while simultaneously providing high quality service. Working in a fast paced environment and participating in special events has allowed me to further develop my creative services. I have the ability to be self-motivated, work independently and manage extreme detail oriented tasks. I am a fast learner experienced in customer service, print media, social media, relationship management and food and beverage operations. I additionally have proficient knowledge of Microsoft Office. I am a Servesafe certified chef.
WORK EXPERIENCE
Williams Sonoma
Customer service representative
11/2021-3/2022
Taking inbound calls/ Chats
Placing,Order editing, cancellations
Assisting with tracking of deliveries
Checking invoices
Refund/ Credit missing, stolen items
Fraud / fraud protection
Assisting with promotional discounts, guidelines, etc Assisting with shipping, talking to carriers, and delivery centers Amazon
Customer Service Representative, 3 2020- 12 2020
Taking inbound calls/ Chats
Assisting with tracking of deliveries
Checking invoices
Refund/ Credit missing, stolen items
Fraud / fraud protection
Order editing, cancellations
Assisting with promotional discounts, guidelines, etc Assisting with shipping, talking to carriers, and delivery centers Classic Cake
Chef, July 2019-September2019
• Food Prep
• Knowledge of common allergens
• Kitchen Maintenance
• Sanitation
• Production
• Packaging
City of Philadelphia
Clerical, March 2017-April 2018
• Human resources
• Outbound/Inbound Phone, Email, Mail
• Filing, Copying, Faxing
• Interview Prep
• Greeting
• Using government data bases to verify Clearances, Debts, and Rap Sheets Maintenance, May 2015-January 2017
Aramark – Philadelphia, PA
• Provide information to a large number of patrons attending sporting events, shows and concerts
• Deliver exceptional customer service and accurately complete sales transactions for Aramark products
• Ensure arena is well maintained and in accordance with company standards
• Complete set up and break down of service area for special events
• Maintain a safe environment and report any concerns to management Associate/Lingerie Specialist, April 2014 – October 2014 JCPenney – Willow Grove, PA
• Adhere to company policies and procedures and support the company in its efforts to increase the customer base.
• Sizing and recovering various areas in the store.
• Responsibly deliver exceptional service and contribute to customer satisfaction.
• Generate revenue for the company by communicating sales, promotions and special events.
• Bra Sizing
• Fully responsible for the fitting room area and returns from that area as well as other departments
Associate, April 2013- July 2013 (seasonal)
DSW- Willow Grove, PA
• Adhere to company policies and procedures and support company in its efforts to increase the customer base
• Sizing and recovering various areas in the store.
• Responsibly deliver exceptional service and contribute to customer satisfaction.
• Generate revenue for the company by communicating sales, promotions and special events.
• Obtaining store credits daily
• Cleaning the store, including common areas and restrooms Sales Associate, May 2013 – November 2013
Macy’s – Plymouth Meeting, PA
• Adhere to company policies and procedures and support the company in its efforts to increase the customer base.
• Process sales transactions and assist in customer retention.
• Responsibly deliver exceptional service and contribute to customer satisfaction.
• Generate revenue for the company by communicating upcoming special events and promotions.
Sales Associate, November 2012 – January 2013 (seasonal) Macy’s – Cherry Hill, NJ
• Adhere to company policies and procedures and support the company in its efforts to increase the customer base.
• Process sales transactions and assist in customer retention.
• Responsibly deliver exceptional service and contribute to customer satisfaction.
• Generate revenue for the company by communicating upcoming special events and promotions.
Pharmacy Assistant, November 2009 – March 2010
Rite Aid - Philadelphia, PA
• Assist pharmacist with filling prescriptions by retrieving, labeling and counting medication.
• Handle customer pick-ups and verify medication expiration dates.
• Process cash and credit card transactions along with other cashier duties including stocking over the counter products.
• Familiar with HIPAA policies
Educational Background
Associate of Applied Science Community College of Philadelphia (pending) Skills
Customer service, cash and credit transactions, special events, filing and sales
Contact this candidate