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Customer Support Hardware Configuration

Location:
Bolingbrook, IL
Posted:
April 23, 2023

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Resume:

James A. Lee

Bolingbrook, Illinois

adwplu@r.postjobfree.com

630-***-****

Engineer, Programmer, Diagnostician

Technical Skills

Proficient coding, testing, and troubleshooting via C, C++, C#, UNIX, and assembly languages for embedded and downloadable (bootloader) applications.

Experienced with lab tools such as oscilloscopes, meters, traffic analyzers, soldering.

customer support for major phone carriers, including Bluetooth and WiFi applications.

Experience with MontaVista Linux kernel and driver development and usage; VxWorks management.

Experience with assembly languages for 8, 16, and 32-bit Motorola, Intel, and Marvell microprocessors

Experience with embedded programming for ARM microcontrollers.

PCI, PCI Express, Intelligent Processor Management Interface (IPMI); Boundary Scan development, API generation and maintenance, AX-4000 Traffic Generator; RTOS, I2C, RS232 and RS485 protocols.

Employment History

8/4/2021 – Present: Technician

CTDI, Elwood, Ill.

Repair faulty media equipment for Comcast, Comscope internet, telephony, and audio/video applications.

8/1/2013 – 12/17/2020, Technical Specialist

Alcatel-Lucent, HCL America, Naperville, Ill.:

Resolved all hardware, software, and administrative issues for wireless vendors (Sprint, Verizon, TMobile, NTelos, Cricket), featuring hardware diagnosis and repair, call traffic solutions, and cell management maintenance via C, Linux, and Unix scripts.

Tutor fellow engineers concerning hardware, software and firmware support, increasing overall staff expertise.

Impart expertise to Alcatel-Lucent (India) personnel and co-workers, including C, C++, and Linux coding and troubleshooting practices, thus improving company’s global developmental and field support abilities.

Share knowledge to co-workers on telephone switching system hardware configuration and diagnostic pointers, including tutorials on C-based algorithms, increasing team knowledge of switching system components.

12/9/2009 – 8/1/2013, Engineer, Programmer

Alcatel-Lucent, Naperville, Ill.:

Prompt completion of development, test, and maintenance of operational C, C++, Linux, and assembly code for various circuit packs (downloadable, embedded), fan and fuse panel circuitry, consistently meeting customer delivery dates.

Enhanced port integrity and increase transmission bandwidth by rebalancing network path capabilities.

Timely and accurate resolution of issues in circuit lab, system lab, US and global offices in conjunction with France and India co-workers.

Education

Master’s Degree, Computer Science, DePaul University

Bachelor’s Degree, Electrical Engineering, DeVry Institute of Technology

I have a variety of skills, which is beneficial to any organization that relies on their personnel to be flexible with the ever-changing engineering markets.



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