SENIOR PROJECT MANAGER

Innovative and results-driven strategic business partner with over 15 years of progressive experience managing global IT, HR & Finance transformational initiatives at ExxonMobil Corporation with a focus on people, process & technology. Seeking to re-enter the workforce as a Project Manager after a planned career break supporting family full-time.

Proven ability to form and lead high-performing global project teams and drive organizational change through expertise in managing the full project lifecycle from initiation to closeout. Governed project budgets up to $5M.

Project portfolio includes: Enterprise ITSM & HRIS Software Implementations Application Design & Deployment

IT Workforce Offshoring Talent/Organizational Strategy & Recruiting Programs Computing Hardware Installations

Experience utilizing corporate internal methodologies for project & change management, as well as Waterfall, SDLC, Agile (Kanban, SAFe & Scrum), and Prosci ADKAR model. SIGNATURE STRENGTHS & COMPETENCIES

Program & Project Leadership Cost Schedule Task Management Executive Communication

Change Management (Prosci) Talent Development & Coaching Relationship Building

Risk Scope Stakeholder Management Strategic Planning Issue Resolution

Agile Methodologies (Kanban/SAFe/Scrum) Data Analytics & KPI Reporting Facilitation TECHNOLOGIES: MS Office Suite SharePoint Visio MS Project Azure DevOps Jira Smartsheet Power BI SAP SuccessFactors PROFESSIONAL EXPERIENCE

EXXONMOBIL CORPORATION – SPRING, TX MARCH 2017 – JULY 2021 Project Manager Talent Program Manager, Financials IT Directed the Financial IT organization’s global talent management strategy in support of 500+ staff members in 5 countries. Consulted with executive leadership team, line managers, and senior technical architects to develop vision and led execution efforts utilizing fit-for-purpose project & change management methodologies. Successfully delivered multiple concurrent projects through oversight of matrixed teams and stewardship of an annual $1-2M project portfolio.

Led 8-member Scrum team to design, build, test & rollout Azure cloud-based tools and SAP automation solutions using RPA/UiPath after partnering with Finance Innovation business clients to ideate and prioritize productivity opportunities.

Managed project to form a new 100+ person global division of SAP, developer, and agile staff in less than 4 months thru facilitation of daily project team standups and weekly senior leadership status calls for progress/risks/issues.

Led team of 12 technical architects to re-engineer the Financials IT competency model, deploying 20 roles & 40 skills in SAP SuccessFactors. Guided collection of role/skill descriptions, change management efforts, development of Power BI dashboards, and creation of a Learning Hub hosted in SAP SuccessFactors Jam to close knowledge gaps.

Captured $12M in projected annual savings by leading a 15-person global Kanban project team to offshore 60 SAP/agile positions & reduce global contractor workforce by 70% as part of post-COVID response efforts.

Facilitated successful organizational design change and related process/role/staffing changes following Prosci model. Led 3-member change team responsible for stakeholder analysis & engagement, change impact assessments, communication

& training plans, and change sustainment.

Increased adoption of SAP SuccessFactors among 50+ organizational leaders through consultation & training delivery, focusing on Employee Central, Performance & Goals, Learning, Succession & Development, and Reporting.

Coached 75+ new global team members in the organization’s Scaled Agile Framework (SAFe) practices by designing & delivering virtual training workshops and facilitating learning journeys. CRYSTAL DOUGHERTY

adwpl0@r.postjobfree.com 713-***-**** www.linkedin.com/in/crystal-dougherty-581b71212/ Spring, TX CRYSTAL DOUGHERTY, PAGE 2

EXXONMOBIL CORPORATION – SPRING, TX MAY 2014 – MARCH 2017 Project Manager Recruiting Program Manager, ExxonMobil IT Managed the annual IT recruiting & summer internship programs through supervision of three recruiting coordinators and stewardship of a $1M annual budget. Responsible for the planning/execution/monitoring of the SAP SuccessFactors Recruiting module rollout and various recruiting process improvement projects. Provided oversight of budget/timeline/tasks and reporting to executive-level stakeholders.

Contributed to the corporate HRIS transition to SAP SuccessFactors by managing the Recruiting module implementation, with a focus on requirements gathering, testing, data migration, training, and change management.

Created and stewarded team Kanban board to effectively manage activities required to source, recruit, and hire university candidates for over 150 full-time and 200 intern IT roles in the United States.

Led design & development of an internal candidate tracking system & reporting, thru integration of IBM BrassRing & SharePoint, enhancing team communication & increasing candidate follow-up response rates by 20%. EXXONMOBIL CORPORATION – SPRING, TX OCTOBER 2011 – MAY 2014 Project Manager, ExxonMobil IT Transformation Program Provided project leadership for the successful implementation of eight distinct software projects, delivering the framework for the BMC Remedy IT Service Management platform which transformed support processes for 8000+ global IT staff. Managed project budgets from $0.5M to $5M and up to 20-member project teams.

Steered key project deliverables required by the PMO, including requirements, cost & scheduling estimations, risk analysis, data conversion plans, test plans (unit, usability, UAT, vulnerability, load), change management, stakeholder meeting facilitation, go/no go checkpoints, cutover execution, support handover, and project closeout decks.

Designed and chaired the program’s Change Review Board (CRB) which enabled 1000+ application changes over the three- year program lifecycle. CRB model was later utilized by steady-state support teams due to success rate.

Stewarded swift resolution of project issues by developing custom SharePoint workflow, managing teams of BMC vendor consultants & in-house developers, and initiating SWAT teams for critical issues. EXXONMOBIL CORPORATION – HOUSTON, TX AUGUST 2009 – OCTOBER 2011 Financial Analyst, ExxonMobil Chemical

Selected for unique opportunity to move from IT into a business line assignment due to exceptional work performance. Acquired business acumen & exposure to SAP FICO while handling the financial close process, financial analysis & monthly earnings reporting. Developed & presented 1- & 5-year corporate plan packages to VP & senior management. EXXONMOBIL CORPORATION – HOUSTON, TX JUNE 2007 – AUGUST 2009 Project Manager, ExxonMobil IT

Virtually managed offshoring project to transition global IT help desk support to lower cost locations with projected annual benefits of $3M. Developed project plans and directed work effort of a 15-member global project team. Created cutover checklist template used for multi-phased regional rollouts to 40K+ internal customers in 30+ countries. EXXONMOBIL CORPORATION – HOUSTON, TX JUNE 2001 – JUNE 2007 Project Lead Technical Analyst, ExxonMobil IT

Provided leadership and support in Network Operations, Security Projects & Unix Administration. Led multiple computing hardware projects, including network device & server installations, desktop refresh initiatives, and Smartcard rollout EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration – Management Information Systems University of Texas at Austin Enterprise Leadership Program University of North Carolina Associate Certified Coach International Coaching Federation (Credentialing in Progress) Actively Pursuing PMI-ACP & PMP Project Management Institute

Contact this candidate