Service Coordinator Assistant Manager
Resume:
WENDI E. ISAAC
Littlestown, PA *7340
OBJECTIVE
A challenging and rewarding position in the social service field where dedication and experience will be utilized to further the well-being of the people seeking the support of the human services profession.
SUMMARY
Over 25 years of experience in the social services field providing counseling, case management and referral services to developmentally disabled, homeless, unemployed, mentally ill, families, youth and other clients in crisis. Familiar with intake, case management, counseling, conflict resolution, behavioral support, family planning, substance abuse, employment, psychotropic medication, Medicaid waiver services, medication management, active treatment, individual service plans, health care management and protection of medical records. Background includes staff supervision scheduling, budget management, and residential shelter management. Major coursework includes Social Research I and II, Psychology, Social Psychology, Sociology with advanced study in Group Relations and Technical Writing. Completed training in: Conflict Resolution in the Workplace, Communication Skills, Quality Assurance for Community Living Facilities, Team Building, Employee Accountability, Psycho-pharmacology, Domestic Violence, Sexual Abuse, Individual Support Plan Presentation, Adaptive Equipment, Case Management Phase I & II Individual Financial Plans, Home Community Based Waiver, Communicating with Tact and Skill for Managers and Supervisors, Effective Helping Skills for Providers and other subjects related to human services.
EXPERIENCE
DC Department on Disability Services 08/2005 - 03/2021 250 E St. SW
Washington DC, 20024
Service Coordinator
Responsible for monitoring client residences and day programs on a quarterly basis. Preparing and submitting court reports. Coordinating Individual Service Plan Meetings, and establishing and maintaining goals for residential and day programs. Scheduling behavioral services and documenting activities in consumer records including medical and behavioral problems, family contact, case conferences, progress in meeting habilitation outcomes, health and safety concerns and contact with service providers.
Accomplishments:
• Wrote individual service plans for consumers including coordinating services, scheduling transportation and facilitating communication between providers.
• Organized the delivery of services including Medicaid Waivers.
• Identified and assessed individual needs and made recommendations regarding available services and referrals to service providers and resources. continued
Wendi E. Isaac Page 2
Ashlin Management Group 3/2003 - 8/2005
1200 G St. NW, Suite 856, Washington, DC 20005
Case Manager
Monitored client residences and day programs and arranged counseling for clients. Prepared and submitted court reports. Wrote dispositions for incident reports. Coordinated Individual Service Plan meetings. Established and maintained client goals. Documented activities in consumer records including medical and behavioral problems, family contact, case conferences, progress in reaching habilitation outcomes, health and safety concerns and contact with service providers. Accomplishments:
• Successfully managed a caseload of 30 clients.
• Developed effective case plans for clients with behavioral and medical issues.
• Provided effective counseling to clients to choose appropriate services. CALMRA 11/1999 - 1/2003
14100 Laurel Park Drive
Laurel, Maryland 20707
Community Living Supervisor
Coordinated the individual service plan process for the residential agency along with devising and implementing goal plans. Coordinated community and recreational activities and ensured safety in the home environment. Supervised and evaluated staff performance and conducted staff training. Conducted interviews and counseled staff about performance. Accomplishments:
• Transported clients to medical and recreational appointments.
• Household management which included assigning/performing environmental and cleaning duties
• Referring clients to additional programs or professional services as needed.
• Program planning that included updating team members, gathering and completing reports and assessments, evaluating goal plans and reporting progress to supervisor and service coordinator.
• Completing incident reports
• Implementing therapeutic and medical intervention strategies. City of Alexandria 9/1999 - 11/1999
301 King St., Alexandria, VA 22314
Shelter Supervisor
Directed and managed shelter intake and enrollment process. Supervised staff, prepared and provided statistical reports on shelter services. Developed individual service plans in conjunction with psychologists and counselors that included tactics for substance abuse and recovery; family planning; relationship building; employment; and education. Maintained consumer records. Obtained, reviewed and interpreted relevant screening, assessment tools and treatment planning information to determine needs. Participated in weekly administrative case conferences focusing on consumer’s substance abuse, house-mate interaction and sex education. Collected residential fees. Accomplishments:
• Successfully managed a caseload of 6-8 clients in a residential setting.
• Monitored consumer’s expenditures and ensured service plan conformance.
• Provided employment counseling to consumers and documented progress toward employment. continued
Wendi E. Isaac Page 3
ARC of Southern Maryland 3/1998 - 5/1999
355 West Dares Beach Rd., P.O. Box 1860, Prince Frederick, MD 20678 Emergency Response Coordinator
Placed individuals in respite homes and coordinated services between agencies. Provided intermediate intervention when indicated. Assessed service needs and assisted families and agencies to access services and exploring available resources. Wrote narratives describing the removal of individuals from unsafe residences.
Accomplishments:
• Effectively supported interactions with service coordinators at other agencies, family members, guardians, and other concerned individuals.
Resources for Independence 10/1997 - 3/1998
10340 Democracy Lane, #103, Fairfax, VA 22030
Assistant Manager
Responsible for supervising and scheduling a staff of 12. Duties included interviewing applicants, scheduling medical appointments, administering medication, and reviewing and maintaining reports. Developing and implementing supervisory directives for residents and employees and preparing case records and employee performance evaluations. Accomplishments:
• Developed goals for resident’s service plans and directed and implemented goals.
• Documented medical, psychological, and social progress and explored employment aspirations of clients and support team.
• Arranged case conferences with clients, their families, interdisciplinary teams and other service providers.
• Facilitated communication among day program, residential and medical services personnel. Community Residences 5/1997 - 10/1997
14160 Newbrook Dr., Chantilly, VA 20151
Counselor
Provided case management and crisis intervention services for residents. Administered medicines, made medical and psychiatric appointments and documented medical and behavioral issues. Edited and updated files, wrote daily, monthly, and quarterly log entries and progress notes that documented current medical, behavior, psychological and psycho-social concerns. Ordered and renewed prescriptions, notified physicians and specialists regarding illnesses and emergencies. Secured transportation and staffing for examinations. Monitored and documented maladaptive behavior. Obtained referrals to and communicate medical, psychological and family information with behavioral specialists. Administered psychotropic medicines and monitored and recorded side effects. Submitted monthly reports to house manager regarding behavioral progress and reported behavioral changes to supervisors, staff, psychotherapist and day program staff. Accomplishments:
• Successfully encouraged and fostered client contact with families.
• Organized and coordinated numerous recreational events.
• Effectively managed residents savings accounts.
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Newcastle Youth Development Center 1/1995 - 2/1997 1745 Frew Rd., New Castle, PA 16101
Youth Development Aide, Southwest Secure Treatment Unit Supervised daily routine including hygiene tasks. Maintained discipline through counseling and behavioral techniques. Documented student’s behavior and prepared shift logs and reports. Checked student’s rooms and made periodic safety checks. Transported students to medical appointment. Observed and reported behavioral changes. Monitored behavior and notified supervisor of criminal activity, unusual behavior or aggressive incidents. Accomplishments:
• Prepared well-written, logical and concise incident reports and other documents.
• Encouraged students and facilitated the accomplishment of educational goals.
• Successfully used conflict resolution techniques to resolve disputes between students. References Available Upon Request
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