Program Specialist Service Delivery
Resume:
Treliscia McClintock
*******************@*****.***
Austin, Texas 78750
SUMMARY
Skilled in coordinating all aspects of operations and controls with diligent attention to current and expected requirements. Highly organized in managing resources and maintaining records. Focused on continuously improving systems, service delivery and efficiency.
Energetic and equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical, and operational goals. Excels at promotions and materials management.
Supports teams in implementing care plans. Excellent time management, team collaboration and program development skills.
Compassionate with 14 years of experience with the State of Texas. Coordinating community programs and allocating resources. Dedicated to excellent client care through an empathetic approach. Thrives in team-based or independently motivated settings.
Graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Hardworking and reliable with strong ability in completing task. Highly organized, proactive, and punctual with team-oriented mentality.
Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Hardworking, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Performance assessments
Group and individual instruction
Skill building
Scheduling proficiency
Self-motivated
Staff development expertise
Standard operating procedures
Project coordination
Staff development
Operations experience
Human resources understanding
Patient relationship management
Quality improvements.
EXPERIENCE
Program Specialist
Austin, Texas
Health and Human Services Commission/ Jan 2017 to Current
Identified opportunities to improve or enhance program initiatives and operations.
Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
Explained program offerings and requirements to participants and answered related questions.
Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
Evaluated program effectiveness to develop improved methods.
Delegated tasks to staff and volunteers during daily activities and organized events.
Texas Works Advisor 3 Assistant Supervisor
Austin, Texas
Health and Human Services/ Jul 2016 to Jan 2017
Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
Reviewed client information to determine continuing program eligibility.
Identified and verified income and resources to document financial status of applicants and determine eligibility.
Analyzed potential fraud cases and referred to investigators for further review.
Applied adjustments and restored benefits based on review findings.
Monitored case status and updated clients or authorized representatives of activity or changes.
EDUCATION AND TRAINING
Bachelor: Business Administration and Management
Purdue University Global May 2021
Chicago, IL
Associate: Business Administration and Management
Purdue University Global May 2019
Chicago, IL
ACTIVITIES AND HONORS
Highest Producer
Member, Alumni Association
Graduated Magna Cum Laude
Member, Small Business Association (2019 - present).
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