Skills

Work History

Teobalda Francisca

Hotel Industry

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 7 years of guest service experience in hospitality industry. Guest Services Agent training

Guest complaint resolution

Teambuilding

2023-02 - Current Guest Service Agent

Vista Sol Hotels, Higuey

Assisted guests with check-ins, account inquiries and any additional services needed. Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

2022-01 - 2022-04 Receptionist

Paradisus Palma Real Hotels, Higuey

Responded to inquiries from callers seeking information. Greeted guests upon arrival and offered assistance. Assisted guests with check-ins, account inquiries and any additional services needed. Collaborated with team members to handle guest requirements from check-in through check-out.

2018-09 - 2020-08 Entertainment Supervisor

Bahía Principe Hotels, Higuey

Acted as a team leader in group projects, delegating tasks and providing feedback. Organized and detail-oriented with a strong work ethic. Demonstrated respect, friendliness and willingness to help wherever needed. Developed and implemented themes and activities for children between ages of 4 and 16.

Address Higüey 1300

Phone +1-809-***-****

E-mail adwphi@r.postjobfree.com

Education

Languages

Certifications

Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.

Organized and oversaw special events such as birthday parties, tournaments and team-building activities.

Coordinated with other entertainment venues to create joint promotional events. Trained and supervised staff to consistently meet performance goals and customer service standards.

Developed and implemented marketing strategies to increase customer engagement and drive revenue.

2016-08 - 2017-07 Entertainment Staff Member

Hard Rock Hotels And Casino, Higuey

Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.

Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations. Developed and implemented themes and activities for children between ages of 4 and 16.

Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.

Maintained individual child records, program records and completed various reports.

2022-08 - Current High School: Education

Heraldo Hansel - Higüey Provincia La Altagracia

English

Advanced (C1)

French

Elementary (A2)

Spanish

Bilingual or Proficient

(C2)

2022-11 Hotel management with tourism training

2022-12 Child caretaker labor course

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