Ral

sa (Rali)

Vatseva

[ Office Clerk]

My background isin infomation

technology inching business &

residential castomer computer

Support & troubleshooting

communication suse and

rework operations. (2017-2022)

Lats have extensive experience in

‘ustomer support & management,

Funing 5.00059 restaurant

with 30+ employees (2001-2017)

+ Employed at Underwood Memorial

Hospital in Woodbury. NI (now

Inspr in Radiology Records

Deparment (1998-2001),

“Transered to ER registration

spent, entered billing codes

and dts fr prope insurance

‘coverage and enbursement 8

‘wel as fing and organizing

patent data following all HIPAA

‘insurance eguaions, while at

thes tine ling rope

procedures fr sharing vt

in pat orton wih

arity of clinics & providers

[S06 N. Lincoln Ave, National

&

856-***-****)

Experience

Work Experience

[Dee 2019 - Mar 2022]

‘ Relibility Engncerng Operations Engines Il (Dee 2019 - Mar 2022) -[Comeast NOC (National

Operations Center Lakewood, CO]

* Relibility Engncering Operations Engineer I (J 2017 -Dec 2019 - Intl employed as contactor

through NCS Technologies) - [Promoted wihincuret poston completing taining & assisting wiigher

level engineers with overnight mintenances and procedres. Trine & cried i ing 911 outages to FCC

(Federal Communications Commission) when necessary, following outage minutes & other detailed

‘egulatins for compliance. [Comcast NOC Mount Laurel, NJ

* owner / Manager (Feb 2001 -July 2017) Eis Family Restaurant Previously Pa’ Pizzeria)

Responsibiiies:

= Detlzated engincet experienced in the identification of issues elated to system ath platform slay,

environment changes or operational configurations, ensuring mitigation snd ial pat

+ Experienced toubleshote ith ken fasts on men ie to rp (MIT) tress a for

national divisional or platform level standards

+ Proven ineiden manager including outge bridge management, system notification, exceutive notations,

‘and rosea escalations and engage.

+ Monitor voice network in National Operations Centr (NOC) by diagnosing and woubleshosing SST, VOIP

‘CAS, SIP & tnnking devices. Deteet network outages and dem reportable satus for FCC Regulations

‘Troubleshoot operational issues & overall upkeep and maintenance of designated areas of transport level

telephony network infastucture

“Diagnose and repair complex transport lve incidents in conjunction with alii carers and vendors

+ Suppor technical outage bridges and engage appropriate resources to dive issues to closure

+ Cented in Federal Communications Commission (FC) regulatory compliance reporting standardization.

* Flexible and accesible resource comfortable providing 247 customer suppor for eriiea ses based on an

‘onal ation and page out suppor.

+ Divet itd party agencies (ie. ATA, Verizon) intemal esources, and extemal resources while

troubleshooting and reslving complex peer-to-peer or vendorisuplir troubles Focusing on rapid restoration,

+ Validate platform or network maintenance ensuring Zero impact change management with emphasis on timely

back-ou procedures and SOP

+ Proven inferoperbility and interconnection tess ina produto * tsironment

Standard engineering support for product engnceing teams integrating new applications and network

architecture updates inclodng IMS, Broads, MGW, and 911 Emergency Services

+ Independent and igh sense of urgency oriented when asessng mates of significance ina highly volatile

‘work environment with evlving priorities.

+ Confident cross team eoordiator interacting with dlferent teams and engincring levels inelading leadership

and senor leadership communications.

+ Proven problem management analysis, including data collection, discovery and statistics presentations used 19

improve process,

+ Sound writen communication sis soto crests, cit, and revise standard operating procedure (SOP)

documents, Ensuring clear instactin and situational functions within he organization are accounted for in

the proces.

Education

[May 2018 - Jul 2018)

[CompTIA Network Certification - Incomplete)

[Network Learning Insitute (NLD}] [Moorestown NI]

+ {Design and implement into ranning netwerks = Congr, mange, nd msn sential etek

dcvices = Use devices suchas switshes and router 0 segment network We an rete een networks

‘coy beets and roback of existing network congrats» plement ctwerk ocr sandr,

tad protocols Troubleshoot etwork problems » Support the craton of viualiand paworts,

[Sep 2001 - Dee 2002]

[Bachelor's of Science in Computer Science]

Rutgers University) (Camden, NJ]

+ Data Structures Design & Analysis of Algorithms, Database Concepts, Design & Management « Object

(Oriented Programming inva, C+ + Cand Systems Programming with UNIX shell Python

[Sept 1998 - May 2001]

[Gloucester County College - Sewell, NJ]

+ Associate of Seiene in Compute Sience

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