Support Representative

KJK

OBJECTIVE

Driven customer service

manager seeking an

opportunity to use my

twenty-five plus years

improving client

satisfaction.

SKILLS

Time management

Excellent communication

Build strong relationships

Troubleshooting

Meet deadlines

Staff development

Training

Microsoft: Outlook,

Teams, Word, Excel, SQL

KAYLA J KATZ

609-***-****/MARLTON, NJ 08053

***********@*****.***

EXPERIENCE

SENIOR ACCOUNT MANAGER • BRIDGEWAY BENEFIT TECHNOLOGY • FEBRUARY 2008– JANUARY 2023

Communicate with clients via email, phone, online presentations, screen-share and in-person meetings. Developed productive relationships with business representatives to uncover software benefit needs, match available solutions, and meet strict deadlines. Train and mentor new personnel.

NETWORK PROVISIONER • PAETEC COMMUNICATIONS•FEBRUARY 1998

– NOVEMBER 2007

Created circuit IDs for T1 installations. Updated design layout. Documented procedures for ISO certification.

DISPATCHER•THERA-KINETICS•AUGUST 1997 – JANUARY 1998 Completed dispatch support for medical equipment orders within inbound call center.

FREELANCE WRITER•THE CENTRAL RECORD•JUNE-AUGUST 1997 Covered the Mount Laurel Township School beat. Attended township meetings and interviewed students. Reported on extraordinary topics and had them published in newspaper.

EDUCATION

BS• MAY 1997 • WIDENER UNIVERSITY

Concentration in Journalism. Managing Editor in Chief of school newspaper; The Dome in 1997

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