Manager

Brandon Mills

Miami, FL

786-***-****

***************@*****.***

Apple

Manager June 2020 - Present

• Created and implemented strategies and trainings to drive market leading results in revenue year over year, and customer satisfaction

• Coached and developed team members to deepen role expertise and grow into new roles leading to department leading promotions in one quarter

• Led Market work stream calls, collaborating on innovative ways to drive team engagement, development, performance, and sales, increasing market results in South Florida

• Developed leaders to maximize effectiveness while leading the sales floor by creating a culture of performance, striving for operational excellence, and prioritizing the customer journey

Apple

Lead Genius November 2019 - June 2020

• Led our stores vision to deliver more repair appointments by motivating our team to multitask, and increasing repair knowledge

• Implemented daily huddles to share current results, recognize high performers, and inspire the team to drive human connection

• Influenced our team to present upgrade options and drive iPhone sales resulting in our store leading the South Florida Market in Conversion %

• Created a work environment where performance is valued through inspirational coaching, and memorable feedback

Apple

Lead October 2017 - November 2019

• Implemented “focus areas” for the Sales Expert and Pro team to drive Apple’s priorities

• Created product knowledge trainings, and presentation skill trainings leading to an increase in iPhone Sales Year over Year

• Led the Training team to deliver quality trainings and prioritize creating an engaging experience, resulting in 100% customer satisfaction for several weeks Apple

Specialist/Expert February 2013 - October 2017

• Led iPhone Sales, Accessory attachment, and Protection Plan results for several quarters

• Facilitated and Mentored new and veteran team members on sales presentation skills, overcoming objections, and feedback techniques

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