OLENA MCHUGH

BOSTON, MA

508-***-****

adwpd7@r.postjobfree.com

Driven, self-motivated, multilingual (native Ukrainian and Russian, fluent English, working Spanish) professional with extensive experience in processing data, administrative team’s support and customer care. Demonstrated responsibility for developing and maintaining reputation of organization. Being an enthusiastic colleague, she takes pride in the achieving goals in the workplace while providing excellent customer experience to the families and the team in RSM. Extensive experience in interacting with individuals from multicultural backgrounds, handling sensitive information, diverse student body and high-functioning teams. Work Experience:

MILTON SCHOOL OF MATHEMATICS 2022-PRESENT

ADMINISTRATOR

• Handle inbound telephone and/or electronic inquiries in a timely manner.

• Prepare and maintain necessary records and reports associated with prospective and existing customer contacts.

• Recognize potential problems and take corrective action.

• Respond, prioritize, document, and follow customer and team’s requests through to completion in a courteous and tactful manner.

• Provide technical support of the teaching personnel. HARVARD EXTENSION SCHOOL/HARVARD SUMMER SCHOOL 2011-2022 RESEARCH ASSISTANT / TEACHING ASSISTANT CAMBRIDGE, MA

• Instruct and facilitate students to support Judgment and Decision Making course, as well as Supreme Court Cases, Freedom of Expression courses.

• Maintain confidential student files, assignments, and grades in Extension and Summer School courses.

• Cultivate relationships with students by building trust and acting as a liaison to break down cultural barriers to promote full participation in class discussion.

• Research and develop connections to relevant course material by introducing subject matter experts in a range of fields to advise and present to students. Organize special events for students with the goal of providing an interactive learning experience.

• Ensure audio/video and other technical support of the class activities. ARTANGO DANCE SCHOOL 2013-2018

EXECUTIVE DIRECTOR BRIGHTON, MA

• Establish mission and vision to develop a dance school, increase student body, and promote Artango dance in the Greater Boston area.

• Develop relationships and organize performances with community and governing organizations such as Boston Chamber of Commerce, Boston Police Department, ICA, Harvard Education Portal, Boston Dance Alliance, NECN, Boston Globe with the goal of marketing and promoting Artango Dance School.

• Represent organization locally, nationally, and internationally at universities, schools, and community events and venues.

• Negotiate contracts for venues, compensation, and publicity for performers. Education:

HARVARD UNIVERSITY EXTENSION SCHOOL 2011

MASTERS IN MANAGEMENT CAMBRIDGE, MA

Skills:

Microsoft Office Suit (Word, Excel, Outlook, PowerPoint) Database, Canvas, Kronos, QuickBooks, Communication, Negotiation, Fundraising, Seeking Alpha, Yahoo Finance, PitchBook

VOLUNTEER:

BOSTON CARES 2019-2022

REFERENCES: AVAILABLE UPON REQUEST

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