Customer Service Hr Coordinator
Resume:
Ms. Mari Beth Zielinski
Office Coordinator ~ Office Assistant
Frisco, TX 75034
**********************@***********.***
Professional with experience coordinating the daily operations of staff in both clinic and hospital settings seeking to reposition career to industry. Skills and patient services and staff development that are transferable into any organization mission.
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Express Clothing - Frisco, TX
September 2021 to Present
• Responsible for all Inventory coming into the Store.
• Cash flow, balancing record's.
• Recovery making sure all dressing room's are kept clean and sanitized at the beginning and end of my shift.
• Welcoming Guest's into our store asking them if they need assistance, if so assisting them in designing their wardrobe to fit their specifications.
• Also, making my sales goals with Superior Customer Service. Office Supervisor
EAST FAMILY VALLEY MEDICAL - Phoenix, AZ
January 2016 to July 2021
• Managed daily office operations of two clinics and procedures, making rounds with physicians recording all patient data in the EMR.
• Hired, trained, and counseled medical assistants and support staff. FBI Clearance Background checks, with all new hires which is a State Requirement.
• Measured job performance, administered performance evaluations, disciplinary actions.
• Assistant HR Coordinator hire orientations,paper work coordinated with HR Director.
• Monthly staff meetings coordinated with HR Director.
• Provided exceptional customer service to all constituencies.
• Professional demeanor and respect in all communications - in-person, on the phone and online.
• Coordinated and tracked schedules between clinics to ensure proper staffing and regularly visited both locations to ensure consistency of operations.
• Handled and resolved patient complaints.in a timely period, that resulted in a positive outcome for customer retention.
• Insurance authorization's of our billing office prior authorizations, medication refills, calling RX's to the customer pharmacy, under the physician DEA
• Working with patient's insurance companies.
• High levels of medical terminology, pharmacology, outstanding customer service and support.
• Assistant HR Director the New new hire Orientations, went over all new Medical Staff of our Company Employees introduced them, their roles and allowed them to speak. If the new employee 's had questions we let them ask questions.. I gave a tour every of facility very much enjoyed public speaking and welcoming new colleagues to our facility. We had benefits package saved as last the HR Director and myself would go in detail with all new employees, so they understood every aspect of this in detail, if not we explain you had plenty of time to sign up please make an appointment to talk with us one on one to get the best benefit package.
Office Coordinator
SELECT SPECIALTY HOSPITAL - Carrollton, TX
August 2011 to November 2016
Managed administrative staff for long-term acute care facility:
• Coordinated all scheduling for staffing with Charge Nurse, for the up coming shifts.
• AM Staff meeting's on our patient Discharges and Admissions. Overall, patient census for in house medical staff.
• Responsible for new hire orientations on monthly basis corresponded with the HR Coordinator.
• Prepared and presented seminars on customer service and patient-related issues. Department Supervisor
HCA MEDICAL CENTER McKINNEY, McKinney - McKinney, TX March 1998 to August 2011
• Supported management of clerical and clinical processes.
• New-hire orientations and staff evaluations, coordinated with HR Director.
• Assistant HR Coordinator and doing all new hire paperwork.
• New staff unit training on documentation, EMR, lab coding, time-management.
• Organization of unit flow of operations.
Education
Associate's degree in Pre Nursing Studies
Bellevue University - Bellevue, NE
High school diploma in Minor Studies
Daniel J. Gross - Omaha, NE
Skills
• Staff Orientation & Training
• FBI and conventional background checks
• Mission/vision statement
• Medical Records Management
• Patient Care & Education
• Infection control
• Medical records management
• Public speaking and seminars Epic, Horizon EMR, McKesson, Meditech, MS Office Suite
• Policy and procedures
• HIPPA
• OSHA
• Patient confidentiality
• Human Resources
• Hospital Experience
• Medical Office Experience
• Management
• Experience Administering Injections
• Yardi (1 year)
• Certified Apartment Manager/ Leasing (10+ years)
• Leadership
• Customer service
Certifications and Licenses
Sales
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