Data Entry, Office Management, Project Coordinator, Quality Control An

Miko Michelle Ingalls

Indianapolis, IN • 317-***-**** • *************@*****.***

Qualified and passionate professional with experience in data entry, social services, administrative duties, and customer service. Seeking a full time or part-time remote position with a company that prioritizes a healthy work-life balance.

SKILLS

Alpha-Numeric Data Entry

Project Management

Time Management

Verbal & Written Communication

Office Management

Case Management

Scheduling

Marketing

Teamwork/Collaboration

Quality Assurance & Control

Microsoft Office Suite

Customer Service

Training

Documentation & Reports

PROFESSIONAL EXPERIENCE

Exterior Project Coordinator Lowe’s Central Production Office Indianapolis, IN 2016-2017

Managed all aspects of exterior projects on residential homes for seventeen Lowe’s stores across five states, overseeing 500+ projects at a time.

Provided efficient and effective responses to customers and contractors seeking assistance.

Scheduled and managed appointments for supply deliveries and contractor services.

Eligibility Specialist ACS/Xerox Corporation Indianapolis, IN 2015-2016

Provided services for the Family & Social Services Administration and Division of Family Resources, processing tasks for applications, changes, redeterminations, etc. for government-funded assistance programs such as SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), and health coverage programs.

Assisted with distributing, compiling, and reviewing various documents, including pending verification checklists and income verification forms.

Performed daily research utilizing various databases, including the Indiana Client Eligibility System of Records, the Family Assistance and Care through Technology Services Database, and the Staff Management and Resource Tracking System.

Quality Control Reviewer StreetLinks Lender Solutions, LLC Indianapolis, IN 2010-2012

Performed detailed and extensive Quality Control Reviews on thousands of residential appraisals across the United States.

Served on six separate Quality Control Department Appraisal Review teams.

USPAP Certified to ensure compliance with Standards of Professional Appraisal Practice.

Office Manager Forsythe Appraisals, LLC Indianapolis, IN 2008-2010

Entered all residential appraisal report orders from appraisal management companies.

Scheduled, typed, reviewed, and shipped appraisal reports to all clients, sending revision requests when necessary.

Assisted branch manager with preparing marketing materials and actively prospecting new clients.

EDUCATION

General Education Development Diploma

Walker Career Center Indianapolis, IN 2008

Miko Michelle Ingalls

Indianapolis, IN • 317-***-**** • *************@*****.***

REFERENCES

Reference Name Phone Email Type

Kristen Neely 317-***-**** *******.*****@*****.*** Professional/Personal

Joy Jimison 317-***-**** N/A Personal

Katie Hodge 317-***-**** N/A Personal

DaShawn Golliday 317-***-**** N/A Professional

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