Data Entry Sales Associate

FANNY NIETO-RIVERA

720-***-**** adwpc5@r.postjobfree.com Denver, CO 80249

Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.

career objective

experience

PATIENT EXPERIENCE SPECIALIST

Hearing Care solutions, Centennial,

Colorado

Feb 2023 - Present

Confirmed and scheduled appointment

dates and times with physicians' offices.

•

Communicated with physicians or

patients regarding any schedule

changes.

•

Copied and filed important information

for patient and client records.

•

Ensured compliance with all policies and

procedures related to scheduling.

•

Utilized electronic medical records

system to create, update and manage

patient data.

•

Protected security of medical records to

maintain patient confidentiality.

•

Instructed patients on proper protocols

to prepare for examinations and

procedures.

•

Ensured that all medical procedures

were scheduled in a timely fashion,

taking into account patient needs,

doctor availability, and insurance

coverage.

•

Monitored eligibility and coverage of

patients' insurance policies.

•

Jan 2021

MEDICAL ASSISTANT

Pima Medical Institute,

Aurora, CO

Jan 2018

VETERINARY ASSISTANT

Pickens Technical College,

Aurora, CO

Jan 2018

HIGH SCHOOL DIPLOMA

Gateway High School,

Aurora, CO

education

Collected current insurance,

demographics and appropriate

paperwork to scan into patient records.

•

PATIENT COORDINATOR

Peak Dental Services, Westminster,

Colorado

Sep 2021 - Feb 2023

Provided complete patient assessments

and communicated with patients to

understand

•

Reviewed each step of patient care and

made proactive adjustments to avert

issues.

•

Explained upcoming treatment

preparation, instructions and other facts

to patients.

•

Monitored ongoing care and proactively

corrected problems.

•

Maintained confidentiality of patient

data and condition to safeguard health

information.

•

TEAM LEADER

Qdoba, Lone Tree, CO

Sep 2019 - Present

Fostered positive employee

relationships through effective

communication, training and

development coaching.Delegated daily

tasks to team members to optimize

group productivity.Enforced adherence

to company policies, answered

coworkers' questions and trained new

personnel.Integrated process

improvements to increase overall

workflow.Mentored newly hired

employees on machine operations and

implemented training on safety

procedures to prevent injuries.Kept

work areas clean, neat and free of safety

hazards to maximize

efficiency.Interviewed, hired and trained

new quality customer service

representatives.Conducted inspections

of equipment before, during and after

shifts to immediately resolve issues that

could cause project delays.

•

SALES ASSOCIATE

Dillard's, Lone Tree, CO

Nov 2018 - Present

Arranged new merchandise with signage

and appealing displays to encourage

customer sales and move overstock

items.Mentored team members in

mastering sales techniques to

consistently exceed objectives.Helped

average of 20 customers per day by

responding to inquiries and locating

products.Surpassed daily sales goals

10% by cross-selling Coach handbags

and promoting additional products.Kept

apprised of emerging trends and

provided informative customer service

to assist in product selection.Sold

various products by explaining unique

features and educating customers on

proper application.

•

skills

• Responding to Patient Phone Calls • Training

• Cash handling • Customer service

• Verbal and written communication • Multitasking ability

• Dentrix • Insurance Knowledge

• Daily Workflow Improvement • Client Support

• Electronic Health Records • Treatment Preparation

• Examination Room Preparation • Medical History Documentation

• Electronic Medical Records • Medical Assistance

• Patient Assistance • Medical Records Filing

• Data Entry • Patient Care

• Scheduling • Appointment Setting

• Vital Signs Measurement

certifications

• Medical Assistant

SPANISH

Bilingual

languages

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