Service Agent Front Desk

Ghenima Kader

San Francisco, CA *****

510-***-****- **********@*******.**

Professional Summery

Highly Motivated executive consultant with over 10 years of successful client service and leadership experience. Dedicated to surpass the client experience with timely assistance, helpful feedback and respectful conflict management responses. Enthusiastic and responsible individual who enjoys working with clients and building long-lasting relationship and services loyalty. Passionate about creating organizational success and exceeding company reputation through serving customers in truly memorable way.

Skills

Meeting Coordination Quad Lingual Client Service

Microsoft Office and CRM Office Management Document Management

Google Tools Mentor and guide new members Complaint resolution

Multiline phone etiquette Communication and teamwork Product promotions.

Work History

12/2022 to 02/2023 Executive Guided Entry Consultant

CIBT Inc. New York

Trained and mentored new executives on solutions meeting client’s due dates.

Created onboarding documentation for new hires that was used to onboard 10 employees.

Provided consulting services for clients with in depth technical skills and knowledge to cover the area of expertise required for their businesses.

Communicated with clients, resolved their issues, and adapted communication method to align with their needs.

Understood travel document requirements, utilized tools and resources to ensure efficient and timely processing and met client’s due dates.

Exceled in fast-paced dynamic work environment. Performed multiple tasks and navigated systems simultaneously.

03/2018 to 08/2021 Front Desk coordinator

CIBT Inc. San Francisco, CA

Managed all clients and visitors entering and exiting the office.

Provided general office support with a variety of clerical activities and related tasks.

Directed calls to appropriate associates, distributed mail, teamwork and strived to meet department and personal performance measures.

Greeted guests and handled company inquiries. Other duties as assigned

11/2017 to 03/2018 Receptionist – Front Desk Administrator

Microsoft Corporation. San Francisco, CA

Handled all calls coming into front desk reception and directed as needed

Managed all visitors and vendors in and out of building with security badges

Handled all mail and packages, both incoming and outgoing

Managed and scheduled meeting and Conference rooms requests

10/2017 to 11/2017 Counter Agent – Ticketing – Administrative Coordinator

Hallmark Aviation – Turkish Airlines. San Francisco, CA

Managed all traveler’s check-ins and bookings in a timely and professional manner

Assisted and sold upgrade tickets and packages as requested

Assisted other team members with training on industry requirements and standards

Managed calls, changed bookings, special baggage requests and wheel chair bookings

Scanned and proofreading of all private documents / passports / visas

02/2015 to 09/2017 Lead Teller / Administrative Support

California Check Cashing. San Francisco, CA

Collected and entered all loan payments requested.

Maintained client’s records in a proprietary database, utilizing system functionality

Approved and prepared all remittances and international wire money transfers

Prepared daily meetings and conference calls for all team members

Directed phone calls, answered customer questions and solved their issues

Ordered office supplies and up kept of surroundings as needed

Scanned and approved all financial documents for legitimacy

02/2014 to 01/2015 Customer service agent / Front Desk Coordinator

Salesforce. San Francisco, CA

Managed clients and visitors entering and exiting the building

Checked in and provided security badges for guests and visitors

Handled and managed third party building requested orders

Followed safety and compliance regulations

06/2013 to 01/2014 Sales Associate / Support

William Sonoma. San Francisco, CA

Managed Client’s requests and processed orders

Stayed abreast of all product/ service enhancements, system updates, and changed to requirements. Met customer’s expectation

Created, maintained, and entered all orders and follow up appointments

Resolved customer’s services and billings complaints

Determined the charges for services requested, and refunds as needed

Education

Bachelor of Arts in foreign languages (English, French, Arabic, Tamazight).

University of Algiers – Algeria.

Associate degree in Arts and Humanities

Laney College – Oakland, CA

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