Service Representative Sales Associate

Danielle Davis

Sales Associate/Cashier/Customer Service

Phone: 760-***-****

Email: adwpbl@r.postjobfree.com

Address: *** ******* *** #*, *******, California, United States, 92311 Sales Associate/Cashier/Customer Service

Plantronics C&E

Barstow, California, United States

Jan 2019-Apr 2023

Operates a cash register and keep the store looking great by restocking and merchandising. Daily courtesy calls to customers for upcoming planned works, to ensure everything is in place for works to be completed successfully and on time..

Strong written and verbal communication skills and excellent telephone manner. Strong ability to handle pressure and good time-management. Excellent organizational skills in being able to multi-task and re-prioritize at frequent intervals. A high level of accuracy and has an eye for detail. Proven ability to adapt to change and work effectively as part of a team. Issue resolution and problem-solving ability

Strong ability to handle customer complaints and resolve where possible. With extensive 2 years related customer service experience in a fast-paced environment. Responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer. Attends and successfully completes all required training on Customer Service Information Inquiry Computer Systems, Retail Service, regulatory and product knowledge.

Ensures accuracy at all times, whilst adhering to our policies and procedures. Responsible for serving customers with any inquiries while assuring the highest standards of customer service are met. Monitors customer satisfaction levels and develop methods to improve them. Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others. Accept escalated queries: resolve to the mutual benefit of both the customer and the business and coach to ensure the person that escalated call is equipped to handle such future scenarios, therefore, avoiding similar escalations/situations. Maintain full working knowledge of all functions within the department, being able to handle and resolve any and all forms of customer contacts.

Committed to continuous improvement processes including demonstrated flexibility and responsiveness to changing needs and demands.

Able to organize and prioritize tasks while working under pressure. Confident in approaching and dealing with diverse groups of people. Complete tasks as ordered by management.

Make and receive calls to and from customers.

Objective

Highly diligent, motivated, and passionate individual seeking employment as a Customer Service Representative; highly skilled and capable in all forms of customer service, master at paying attention to details, and very capable of building rapport with customers within a limited span of time through the use of powerful interpersonal communication skills. A quick learner with the ability to multitask in different fields and work in fast-paced environments, seeking a full-time job that provides the opportunity for career growth.

Work Experience

Demonstrate willing to further company goals and objectives. Ability to work independently with minimal supervision and as a dependable and reliable member of a team. Strong ability to work in a very fast-paced environment with occasional spurts of high stress/pressure. Extremely friendly personality portrayed over the telephone, and an ability to build strong customer relationships over the telephone.

Education

High School

Central High School

Aug 2003-Jun 2007

Skills

Customer Service Skill Rapport

Sales Sales Representative

Customer Service Experience Customer Care

Hobbies

Antiquities

Astrology

Baking

Board games

Bowling

Bread making

Building

Calligraphy

Camping

Card games

Car fixing

Clothes making

Coin collecting

Coloring

Computer Gaming

Cooking

Craft

Creative writing

Crossword puzzles

Darts

Drawing

Eating

Electronics

Experimenting

Phone: 760-***-****

Email: adwpbl@r.postjobfree.com

Fashion

Fishing

Geocaching

Home improvement

Jigsaw puzzles

Karaoke

Kart racing

Laser tag

Lego building

Listening to music

Mahjong

Makeup

Marching band

Metal detecting

Painting

Perfume

Playing musical instruments

Puzzles

Quizzes

Scrapbooking

Sewing

Shoes

Shopping

Shooting

Singing

Sketching

Soccer

Stamp collecting

Stand-up comedy

Stone collecting

Thrifting

Traveling

Vacationing

Video gaming

Vintage cars

Vintage clothing

Watching movies

Writing

Wood carving

Reference

Philip Angell

Manager

Plantronics C&E

Contact this candidate