SHERRI KRIVANEK

Omaha, NE 681**-***-*** **** adwpbk@r.postjobfree.com

Highly skilled and trained Customer Service Professional with a passion for helping people. Enjoy assisting and resolving issues with great compassion for those most vulnerable. Expertise includes excellent written and oral communication skills, an innate ability to work with others, and incredibly sensitive to privacy QuickBooks Certification, Intuit, August 2011

Ongoing Training with Blue Cross Blue Shield,

February 2010

Proficient in Microsoft Office

Critical Thinking Skills

Records Maintenance

Client Correspondence

Intake Representative, 02/2021 - Current

Childrens Hospital – Omaha Ne

Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.

Obtained payments from patients and scanned identification and insurance cards. Placed new supply orders, managed inventory and restocked clerical spaces. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Billing Customer Service Representative, 12/2019 - 02/2021 Childrens Hospital – Omaha, NE

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Investigated and resolved customer inquiries and complaints quickly. Medical Records Coordinator, 10/2018 - 12/2019

Lincoln Financial Group – Omaha, NE

Coordinated obtainin all medicalrecords from Providers/Facilities for support Paid invoices in our payment portal to the facilities approved Facilitate the acquisition of all support records pertaining to our clients, while maintiaining all HIPAA regulations.

Maintained accuracy, completeness, and security for medical records and health information. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer Service, 04/2017 - 10/2018

LINCOLN FINANCIAL GROUP

Answered client's questions regarding short-term and long-term disability Assisted Claims Examinerwith processing

Provided documentation and facilitated properprotocolin all communications Kept accurate records of customerinteractions and all actions taken Customer Service Agent, 04/2007 - 03/2017

BLUE CROSS BLUE SHIELD OF NEBRASKA

Answered members questions regarding insurance including cost share and preauthorization Assisted providers with memberbenefits

Assisted providers with the requirements related to all procedures being done Kept records of customer interactions,recording details of all inquiries, as well as actions taken Review insurance policies to determine whether a loss is covered by insurance Office Manager, 01/1988 - 03/2014

AAA WELDING COMPANY

Managed all bookkeepingincluding the following;

Posted invoices

Collected and processed money to the correct jobs

End of year closing and all preparation forthe tax accountant End of month reconciliations

Payroll preparations

Customer Service Representatives, 10/2005 - 04/2007 PRIME THERAPEUTICS LLC

Assisted memberswith their Pharmacy Benefits

Answered all questions asrelated to their benefits Assisted pharmacieswith claims that had errors

High School Diploma: 05/1982

Northwest High School - Omaha Ne

EDUCATION