Administrative Assistant Customer Service

Jenelle Dewar-Denson

Account Executive

631-***-**** *********@*****.***

I believe my fifteen years experience in professional selling and merchandising, along with my organizational skills, variety of past employment, and strong negotiation skills will make me an asset to the company. I look forward to utilizing my passion for exceptional customer service, experience leading and managing others, and my business mindset so that I can further develop in my career. Skills and Expertise

• Excellent communication skills

• Ability to maintain strict levels of confidentiality in handling sensitive information

• Confident in sales ability

• ABO Certified American Board of Opticians NCLE Certified National Contact Lens

• Speaker in front of large groups

• Proficient in Microsoft Office, Excel, and Powerpoint

• Planning/Event Planning

Professional Experience

Broward County Courthouse 17th Judicial Circuit of Florida Drug Court Specialist II (6/2020 - present )

Currently working with judges, magistrates, attorneys, and drug court team to provide case management and serve as an information resource.

• Responsible for performing research and analysis, preparing reports for daily dockets, attend court hearings

• Interact with court personnel and Clerk of Court offices regarding Drug Court

• Contact providers and defendants to provide services with cases exercising discretion with confidential and sensitive information ImageWear by Walman Optical Southeast Region FL

Account Manager (2019- 2020)

Maintained and grew developing territory in Southeast region of Florida from Fort Pierce to Key West in order to meet and exceed sales quotas.

• Manage my assigned territory of 100+ accounts wholesale selling frame lines Betsey Johnson, Robert Graham, Callaway, Stepper, My Little Pony, Paw Patrol, Kay Unger New York and Phobe.

• Establish and maintain relationships with accounts to build more business

• Submit weekly sales reports to Regional Manager to maximize efficiency and productivity in sales

• Increased 2019 territory sales of Betsey Johnson 118% increase over LY Atlas Eye Center Fort Lauderdale, FL

Optician/Administrative Assistant (2017- 2019)

Hired to work in optometric practice in business over 30 years with two locations. Maintain operations with a 3,500 patient base.

• Top producer of sales of prescription eyewear and contact lenses

• Monitor sales and inventories to ensure profitability

• Maintain and execute constant high expectation work atmosphere to provide outstanding professional customer service

• Conduct series of case history, pretesting including retinal imaging and visual fields

• Administrative operations including: insurance verifications and claim submissions for vision services (VSP, Eyemed, Spectera, and Humana

• In office laboratory duties include edging, adjusting, dispensing and fitting of eyewear

Eye Associates of Boca Raton Ophthalmology Boca Raton, FL Optical Sales Representative (2013-2017)

Hired to ensure customer service satisfaction and retention of new and existing patients as well ensuring annual sales of 1 million dollars in the optical department.

• Sold and educated patients high fashion and designs frames and lenses

• Implemented new ways of maximizing each sale that increased sales by 24% in 2014

• Dispensed, repaired, and adjusted frames

• Medicare billing and posting of claim payments, Electronic Health Records

• Traveled to expos and training seminars for continuing education and current merchandise to increase sales

• Developed and recorded employee purchase program for eyewear benefits

• Collaborated with head Ophthalmologist to recruit new patients for cataract surgery with monthly lunch and learn events Macy's Department Stores Miami International Mall Human Resource/New Hire Coordinator (2012-2013)

• Posted, interviewed, and managed new job openings on a monthly basis

• Conducted four hour orientation class for all departments

• Filed all Workers Compensation Claims and Accident Reports

• Updated payroll system for missed punches and commissions

• Partnered with department managers to support business strategies through assessments, placement and development

Miami Eye Works, Inc Assigned territory in FL and Caribbean Islands Account Executive (2010- 2012)

Responsible for sourcing and developing clients relationships and referrals by reducing costs and increasing revenues.

• Expanded account relationships with optical retailers in assigned territory

• Executed marketing activities and promotions to maximize sales results

• Created, planned, and coordinated in store trainings, trunk show events to promote eyeglass line

Cohen's Fashion Optical Plantation, FL and Pembroke Pines, FL General Manager (2008- 2010) (2001- 2004)

Hired to provide strong leadership for maximum productivity and profitability to reach 2 million dollars in annual sales for optical dispensary, contact lens center Optometrist, and laboratory departments.

• Managed and scheduled all departments, associates, and Optometrists

• Increased profits through effective sales training and troubleshooting profit and loss areas

• Earned #1 General Manager of the Year Award out of 50 GM's in 2009

• Scheduled and led monthly store meetings for all departments

• Recruited, trained, supervised, and reviewed staff of 9 associates

• Enhanced the quality of customer service by addressing complaints to increase customer satisfaction

Jackson North Community Mental Health Center Miami, FL Counselor II/Outreach Case Manager ( 2006-2008)

Identified court ordered services for substance abuse, domestic violence, and immediate crisis interventions for adults and children. Establish good rapport and professional working relationship with all program personnel; maintain interdepartmental communication.

• Ensured clients obtained appropriate medical, social, and educational services billable to Medicaid

• Attended mandatory court hearings to provide updates on cases to assure compliance with the state of Florida

• Promoted, educated, and referred clients with resources for mental health counseling

Department of Children Families Miami, FL

Case Manager (2004-2006)

Provided full case management services in accordance with Florida Statutes such as: Behavioral, educational, medical, legal, and crisis intervention services. Assigned a caseload of 25 abused or neglected or abandoned children.

• Conducted home visits, site visits to hospitals, correctional facilities, schools, foster or group homes on a monthly basis

• Developed and documented Case Plans and Judicial Reviews for all cases for court hearings for termination of parental rights

• Responsible for improving the social, academic, and psychological functioning of children

Education

Nova Southeastern University Davie, FL

Bachelors of Science in Psychology and Criminal Justice, 2004

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