Driver Service Representative Data Entry

Jonetta Pendergrass

Transport/Driver

*** * **** ** ************, FL 32208 904-***-**** **********@*****.*** Objective

I am currently looking for a position in an environment that offers a greater challenge, increased benefits for my family and the opportunity to help the company advance efficiently and productively. Experience

Bennett Driveaway Driver October 2020 – Current

• Performed deliveries throughout the United States

• Compliant with HOS rules along with updating work log daily and track all deliveries

• Communicate consistently and professionally with customers and dispatch

• Follow company procedures, safety regulations, and traffic laws

• Completed routine maintenance and cleaning

• Route Planning and GPS Navigation

Uber Technologies, Inc Driver-Jacksonville, FL October 2020 – Current

• Communicated with passengers and transported them to and from their desired destinations with great customer experience

• Maintained clean vehicle and in excellent condition

• Loaded and unloaded vehicles

• Followed navigational directions

• Achieved and maintained a perfect 5-star Uber rider rating Bank of America/Merrill Lynch Financial Services Representative – Jacksonville FL January 2018 – October 2020

• Strong Customer Service Skills

• Problem Solving Skills

• Assisting participants with 401k accounts

• Various financial transactions

• Transferring calls to various departments of specialization after accessing the reason for the call

2

Voya Financial Customer Service Representative II Jacksonville, FL June 2014 – December 2018

• Assisting participants with 401k accounts

• Financial transactions

• Ability to de-escalate participants in another vulnerable emotional state

• Team Player

• Data Entry

Education

• The Stenotype Institute (Occupational Associate Degree in Court Reporting) December 2012 Jacksonville, Florida

- 225 Shorthand WPM

• FSCJ (Commercial Vehicle Driving Program – Certificate of Completion) November 2021 Jacksonville, Florida

- Commercial Driver License Class A

- 320 hours completed

- Error Free Drivers Logs Award

- Inspector General Award

Skill Highlights

• Strong Customer Service

• Commercial Truck Driving

• Vehicle Maintenance

• DOT regulations

• Route planning and Logistics

References

[Available upon request.]

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