Caleb Claywell

Greenfield, IN adwpax@r.postjobfree.com 765-***-****

IT Professional

Many years of experience of all things technology. Ambitious and multifaceted IT Professional seeking a Help Desk Support position to leverage existing skills and utilize new certifications earned, while contributing to the success of an organization. Skilled in customer support, troubleshooting and repair of computers, mobile devices, and printers with over 5 years of proven success in the customer service industry. Currently certified in MTA Security, CompTIA A+, Linux and actively pursuing an ITSA certification. Excellent communication and organizational capabilities.

TECHNICAL and KEY SKILLS

Network Troubleshooting

Active Directory

Linux Operating System

Risk Management

Firewall Installation

Operating Systems

Diagnostics & Repairs

Wireless & Physical Security

Hardware & Software Installation

WAN LAN

VOIP

Ticketing Systems

Setup and configure computer hardware, software, systems, networks, printers, and scanners

Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications

Install and implement wireless networks, and various topologies

WORK HISTORY

Securitas- Security Officer July 2018-September 2020

Utilized software applications to monitor the premises and troubleshoot any technical issues that would arise with the security cameras and its operating system

Trained 10 new employees on computer system inputs, best practices for checking for damages to the truck and gate, and policies and procedures that should be followed

Developed high attention to detail when checking delivery drivers as they were entering the facility to ensure the safety of everyone on the property

Employed professional demeanor and communication when interacting with clients to resolve any issues in an effective and timely manner

Walmart- Sales Associate February 2018-July 2018

Applied excellent interpersonal communication skills when resolving customer issues and inquiries

Used RF scanner daily to accurately and efficiently stock items as needed throughout the day

Identified to train fellow employees due to work ethic and grasping concepts quickly and efficiently

Cleaned and organized my station and other work areas to ensure cleanliness and presentability to customers and other employees

AT&T- Sales Consultant September 2021-February 2021

Applied excellent interpersonal communication skills when resolving customer issues and inquiries about what to buy or what is wrong with their device.

Employed professional demeanor and communication when interacting with customers to resolve any issues in an effective and timely manner.

Greeted many customers and always took initiative to be the first to greet and help any customers with any problems or questions.

Used many different sales techniques and open minded to more techniques.

ADT- Technician/Sales

2022

Applied excellent interpersonal communication skills when resolving customer issues and inquiries about what to buy and what they already get from what package they bought.

I used tools to drill, measure, install, etc.

Employed professional demeanor and communication when interacting with customers to resolve any issues in an effective and timely manner.

Always arrived on time to customers house and greeted them with a smile.

Utilized software and learned quickly to install all technology that was needed and more.

EDUCATION

MyComputerCareer- Information Technology Systems Administrator April 2021

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