Pegasystems Developer
Resume:
Xavier Montoya
adwp98@r.postjobfree.com
www.linkedin.com/pub/xavier-montoya/5/478/2b9
Professional Summary
Over 25 years of experience in Information Technology with PegaRULES Process Commander and PegaWorks. Have a proven track record of successfully meeting deadlines under pressure and have enabled and advised multiple Fortune 500 clients with their Pegasystems COE initiatives. Many of the engagements have led to include the use of Pegasystems’ Industry solution frameworks and tools. Experienced in all phases of software testing, training, implementation and post-production support. Am a self-starter and team player always willing to share experience and knowledge.
Technical Skills
Industries:
HealthCare, Insurance, Financial Services
IT Domains:
business process management, enterprise application integration
Methodologies:
Object-Oriented Analysis & design, Agile/Scrum methodology, Pegasystems SmartBPM Methodologies
Products:
Pega Rules Processor Commander (PRPC 8.7), Pegasystems Industry Solution Frameworks (CPM, IIF), BIX, PegaWORKS, PegaVIEW ACE, PegaREACH
Technologies & Tools:
ServiceNow, Enterprise Service Catalog, Pega Community, Pega Diagnostic Cloud, Secure, Teams, Rally, ECG Cockpit, Ask, Jfrog Artifactory, Jenkins, GITHUB, Kubernetes and Dashboard
EXPERIENCE
UnitedHealth Group - Optum Phoenix, Arizona
Senior Systems Management Analyst (April, 2015 - Present)
Service Level Owner:
Created and ensured Change tickets included all participants in Application Deployments including OGS Pega, Data Base and WAM Teams
Created and updated Deployment Plans listing all tasks and assigned resources to those tasks
Worked with OGS Pega for all Application upgrades
Entered ECS tickets for all services needed including data base backups and restores
Entered Tech Hub requests for Azure data bases and Stand-Alone data bases
Entered and approved Secure Requests
DevOps:
Created, updated, and resolved all Service Now Incident tickets while managing defects to resolution
Ensured the Enhanced Validation Application was in a Healthy state using the Kubernetes Dashboard and Pega Diagnostic Cloud tools
Bounced EPV when needed using the cmd prompt with Kubernetes commands
Assisted various applications with the creation, modification, and maintenance of their Jenkins CI/CD Pipelines
Assisted with integrating GITHUB and Jfrog Artifactory into Jenkins Pipelines
Created and managed Pega Service Requests and worked with Pega to bring SRs to resolution
Ensured all chwy and BIX file transfers were successful using the ECG Cockpit Dashboard
Development:
Solely developed, tested and deployed the EPV Covid-19 HHS initiative
oThis initiative ensured the HHS Cases were only processed by the HHS Team
oWorked with the chwy team to validate proper processing of Claims
Designed, implemented and unit tested all assigned User Stories
Implemented new Soap and REST Interfaces
Created and managed the migration of Oracle data base tables to production
Performed defect resolution consisting of identifying the issue, implementing a solution and working with QA for retesting
Documented all new functionality and provided Production Support personnel a newly created Run Book for possible production support issues
Prepared daily progress updates during Scrum meetings
Worked on the following projects: Paperless Beneficiary and Provider, MTF Directed Referrals, OCLM, M&R DHMS, Polaris Oxford Migration Tool (EMT) and ACTAOS
Charles Schwab Phoenix, Arizona
Senior Application Developer (June, 2014 – April, 2015)
Designed, implemented and unit tested all assigned User Stories consisting of new Flows and new functionality
Performed defect resolution consisting of identifying the issue, documenting the issue and implementing a solution while maintaining system integrity
Documented all new functionality and providing demos during Code Reviews
Responsible for daily progress updates during Scrum meetings
The Agora Group Atlanta, Georgia
Senior Application Developer (Charles Schwab) (April, 2014 – June, 2014)
Responsible for mentoring junior developers and providing weekly updates on progress
Performed classroom like training along with hands-on examples
Responsible for designing, implementing and unit testing all assigned User Stories consisting of new Flows and new functionality
Performed defect resolution consisting of identifying the issue, documenting the issue and implementing a solution while maintaining system integrity
Responsible for daily progress updates during Scrum meetings
Technosoft Corporation Southfield, Michigan
Senior Application Developer (US Bank) (October, 2013 – January, 2014)
Created and developed new Flows for the CASPER Application at US Bank
Reviewed Use Cases and implemented all necessary functionality as described
Imported XSDs for all phases of Flow Interfacing
Performed Unit/System testing for all assigned Flows and documented all Test Cases
Performed Defect resolution consisting of identifying the issue, documenting the issue and implementing a solution while maintaining system integrity
TriWest Healthcare Alliance Phoenix, Arizona
Senior Application Developer (June, 2010 – September, 2013)
Production Support:
Handled all assigned defect issues in a timely manner including Production Work Stoppages needing immediate attention
Reported statuses for all issues to management in a clear, concise fashion including sending company-wide emails during system outages
Assisted other developers in resolving complex issues while ensuring system integrity
System Administration:
Performed rules migration from Development to QA and to Production
Created new rulesets for new development
Performed emergency fixes in Production when needed while following existing protocol to ensure Audit Compliance
Development:
Created all assigned new development in a timely manner including Flows, UI, Interfaces and Reports
Ensured all newly created functionality was thoroughly unit tested and documented
Worked with other developers to ensure system integrity when building large, complex functionality
PEGASYSTEM, INC. San Francisco, California
Senior System Architect (February, 2008 – June, 2010)
Created Conception and Elaboration documents for all assigned business flows consisting of: Use Cases, Storyboards, Visio Flow diagrams and Interfacing documents
Performed the construction of the beginning-to-end processing for all assigned flows consisting of: User Interface (UI) screens, UI edits, business processing logic and back-end system interfacing
Performed maintenance and modification of on-line reports
Resolved all assigned defects in a timely manner
Provided weekly status reports
Worked with the following clients to reengineer and automate their customer service environments: Farmers Insurance Group, Bank of America
BLUE SLATE SOLUTIONS Albany, New York
Senior Consultant (December, 2004 – February, 2008)
Worked with Group Health Cooperative to reengineer and automate their processing environment
Modified the CPM Framework including Flows, UI and Activities
PegaWORKS:
Worked with the following clients to reengineer and automate their processing environments: Citibank, Chase Texas and HealthNow
THE AGORA GROUP Atlanta, Georgia
Senior Consultant (January, 2004 – December, 2004)
PegaWORKS:
Worked with American Express to reengineer and automate their customer service environment
Lead teams consisting of consultants and full-time staff in the reengineering, building and testing of their reengineered work stream requirements
Provided weekly work stream status information for all assigned work streams
PEGASYSTEMS, INC. San Francisco, California
Senior Field Engineer (July, 2000 – January, 2004)
PegaWORKS:
Resolved customer technical support calls in a timely manner
Provided escalation support personnel with all relevant data for expeditious resolution
Reviewed and provided maintenance activity recommendations to all assigned customers
Provided weekly account status information to all assigned customers
PEGASYSTEMS, INC. San Francisco, California
Design Manager (December, 1993 – July, 2000)
PegaWORKS:
Lead teams consisting of Pegasystems consultants and customer workflow architects in the reengineering, building, testing and modification of the Pegasystems rules based workflow automation software to meet customers’ reengineered workflow requirements
Utilized project management, software configuration and implementation skills to aid in the methodical workflow automation and interface architecture design
Established configuration standards and HTML screen templates
Established interface standards consisting of program-to-program links and 3270 screen scraping
Worked with the following clients to reengineer and automate their customer service environments: Kaiser Permanente, American National Insurance Company, Sears Roebuck and Company, The Associates, Household International Corporation, Bank of Ireland, Wells Fargo Bank, First Nationwide Bank, Bank of America and First Interstate Bank
UNITED STATES AIR FORCE Montgomery, Alabama
Meteorological and Navigation Systems Specialist (January, 1986 - October, 1993)
Installed, removed, relocated, modified and maintained electronic meteorological systems
EDUCATION
AUBURN UNIVERSITY Montgomery, Alabama
Master of Business Administration (January, 1992 - March, 1993)
AUBURN UNIVERSITY Montgomery, Alabama
Bachelor of Science in Business Administration (June, 1987 - December, 1991)
Management Information Systems
COMMUNITY COLLEGE OF THE AIR FORCE Montgomery, Alabama
Associate in Applied Sciences (January, 1986 - February, 1991)
Electronic Systems Technology
CERTIFICATIONS
PRPC Certified System Architect 7.2 (June, 2018)
PRPC Certified System Architect (July, 2008)
ADPII/NACLC (TriWest) – Clearance (June, 2010)
NAC (UnitedHealth Group) – Clearance (November, 2015)
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