Project Manager Call Center
Resume:
•Serving as the main Project Manager for the upgrading of the infrastructure to establish a more fluid interface with essential programs between different hospital systems, to include 160 Hospitals and 30 Ambulatory sites
•Led the design, upgrade, testing, and implementation of Cerner Millennium solutions including PowerChart, PharmNet, RadNet,
IView, PowerForms, PowerOrders, Medical Records Publishing,
CareSets, FirstNet, EMAR, and Rx Station
•Led executive management and team leaders beyond Cerner's MethodM implementation approach to fully define a project plan that addressed all organizational needs
•Developed and executed project plan that included infrastructure upgrade plan, education plan, and communication plan while managing Cerner resources to execute the Accelerated Solutions Center approach selected by the client
•Working to build better processes for the service desk to report down time and being able to provide what is a priority 1, 2 or 3.
Provisions Group - Senior Project Manager
05/2012 - 02/2013
•Serving as Program Director, Meaningful Use to assist client with understanding the requirements for Meaningful Use, Stage 1-3 and ensuring that all products, processes, and governance are planned appropriately to be best position for meeting the governmental time requirements to maximize patient care
•To include 183 Hospitals and 54 Ambulatory sites
•Working with vendors ( Patient Keeper, McKesson, McKesson
AcuDose, McKesson Horizon Meds Manager, CareFusion( Pyxis Point of
Care), MedHost, Pulse, Patient Safe Solution (Bed Side Med
Verification) to track implementations for 83 hospitals to meet
Meaning Use Stage 2, and validate that appropriate Meaningful Use
Products will support clients standards, workflows, and governance
Outset Group, Community Health Systems - Senior Project Manager
01/2011 - 12/2011
•Engaged vendors McKesson to include Horizon suite of products (HED, HMM, HEO), HMS, CareFusion and to Keane implement Meaningful Use compliant CPOE and Bedside Medication Verification upgrades and build of reference domains to be copied to 128 CHS-owned hospitals
•Project Manage the implementation of wireless networks to help support Bedside Medication Verification and Computers on Wheels
(COWs)
•Supported efforts of other Project Managers through the creation of organizational process assets including project plans and templates, SharePoint sites and templates, charters, communication plans, and risk management plans
•Increased overall project rigor applied to multimillion-dollar implementations of CPOE and Bedside Medication Verification, including Earned Value concepts, base lining, scope management techniques, and risk management techniques.
Relay Health, McKesson - Project Manager
12/2008 - 12/2010
•Worked productively with JPMorgan Chase to implement Relay Reconcile to first Relay Health customer
•Introduced Hard Copy Direct to department through training and documentation while successfully implementing Beta client and determining necessary change requests for improvements to product.
Level 3 Communications - Telecom Project Manager
02/2008 - 08/2008
Capital One Auto Finance - IT Site Director
09/2006 - 02/2008
•Assumed responsibility as the IT Project manager for the start-up of the Tulsa Call center and subsequent outsource site to include Coppers Cove, TX, Charleston SC, Knoxville, TN, and Toronto Canada in 2006
•All sites were operational within the schedule project timelines and within allotted budget
•Developed the IT monthly Report Card to track departmental downtime to ensure business SLA was being satisfied on a monthly basis.
Methodist Health System - End User Support Manager
08/2002 - 06/2006
•Responsible for the Project Management, implementation and subsequent daily operations of the Meditech Health Information Systems
•This system ensured that Physicians had bed-side access to patient's medical records
•Responsible for the 24/7 hour operation of the End User Support system with a reduction of open service requests by 25% through the implementation and proper management of the HEAT ticket system
•Responsible for the staffing function of the End User Support system to include interviewing/hiring, performance management, professional development, and employee safety
•IT project manager for the “Greenfield” start-up of the Mansfield remote location
•This included establishing the IT budget, system requirements, and staffing levels for the facility over an 18 months ramp-up
•Implemented an inventory management system to accurately account for repair parts which led to an approximate 15% reduction in missing inventory.
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