Customer Service Care Assistant

BENEDICTA ACKAH

PROFESSIONAL SUMMARY

Responsible Care Assistant enthusiastic about supporting

best Practices in hospital operations, compliance and healthcare Management Demonstrated strengths in

multi-area management, Quality assurance and service Resourceful professional and Collaborative team player WORK HISTORY

Lebanon Community Hospital, 2021/2023

Medicine Counter Assistant

Accra, Ghana

• Keeping the pharmacy

• Customer Service

• Sale over the counter medical (OTCS) under

supervision

• Assist in inventory management

• Clerical Task

• Basic health education

• Assist in purchasing

• Assist in dispensing

• Assist in pre-packaging of medication

• Sorting out of drugs under supervision

• Assist in receipt of money

• Other duties that may improve efficiency in

pharmaceutical care.

General Family Hospital

Medicine Counter Assistant, 2019/2021

Accra, Ghana

1. Kept pharmacy counter and related areas clean,

neat and organized

2. Confirmed patient records in line with data

protection

3. Maintained confident patient records in line with data protection laws.

4. Customer Service

5. Clerical Task

6. Basic health education

7. Assist in purchasing

8. Assist in dispensing

EDUCATION

General Family Healthcare – Medicine Counter

Assistant - 2018

Florence Academy – Care Assistant -2022

Kwanyako Senior High School- 2016

CONTACT

Address: Accra Ghana, Accra Ghana GH-233-564

Phone:055*******

Email: *******************@*****.***

Date of birth: 15-11-1998

Driving License: BEN-151****-*****

Language: English

SKILLS

• Emergency Response

• Personal care assistance

• Confidential record management

• Infection control protocol

• Social care

• Medication administration

• Care plan management

• Nursing care

• Care management

• Safeguarding knowledge

• Disability care

• Elderly care

• Patient risk management

• Care plain implementation

• Patient hygiene management

• Patient observations

ADDITIONAL INFORMATION

• Have an English proficiency test from IELTS

• Certification for all the 15 standard care courses.

• Have experience in caring for clients with

learning disabilities, stroke, dementia and other

Mental disorder issues this on part time basis.

• Have volunteering experience as a carer for few

care homes in my vicinity.

• Have great computer skills.

LINKEDIN

Https//www.linkedin.com/inBenedicta Ackah

REFERENCES

Available on request

Contact this candidate