Laura Loyola

Boise • ID *****

208-***-**** • adwp8e@r.postjobfree.com

Focused professional with a combination of experience in maintaining fast-pace pivotal roles in dynamic agile backgrounds. Performing a wide range of management and support to activities for departments, areas, and groups to facilitate efficient operation of the organization. Successful in strategic planning, increasing efficiency, and establishing strong organizational systems.

CORE COMPETENCIES

Certified Scrum Master

Quality Management

Team Leadership

Certified Six Sigma Green Belt

Vendor Management

Content Creation/Management

Project/Program Management

Digital Strategy

PROFESSIONAL EXPERIENCE

TEKsystems, Boise, Idaho

State of Idaho Judicial Branch. Boise, Idaho

Project Coordinator March 2023 - Present

Support Information Technology teams projects

Project Lead for migrating ISC network into all Idaho State County’s. Build project timelines and project plans for all phases.

Schedule and conduct planned conference calls with 44 State districts, and document concerns and pain points for migration.

Works closely with IT leadership and district court leadership to provide responsive and timely end-user customer support.

Oversees the documentation of court requirements.

Works closely with the Information Technology Division regarding State devices, locations and users.

Lead and support IT in Courthouse remodels and new builds

Handle all communication throughout the court system carefully and responsibly.

Experis, Inc, Boise, Idaho

Micron Technology, Boise, Idaho

Executive Administrative Assistant April 2022 – July 2022

Support AMS team and CXL Vice President

Be informed on team’s business and insights in order to be proactive to take initiative steps. Stay present and available when needed to include after hours and weekends.

Manage and track Executive calendar and recognize the priorities of the business and manage accordingly.

Work in harmony with other Micron EAs to coordinate emergency events. Find the balance to work with cross functional teams and members.

Schedule Micron Shuttle for flights and plans. Work closely with Micron VIP Travel.

Coordinate high level meetings with worldwide time zones.

Entrusted with highly confidential matters and be aware of “As need to know”. Granted access to some of Micron’s preferred and selected sites for handling business matters.

Experis, Inc, Boise, Idaho

Micron Technology, Boise, Idaho

Support Lead for Advance Memory Systems September 2019-April 2022

Organized and prioritized standing projects

Support team on products, design, and engineering which focused on the delivery of Emerging Memory Systems.

Delivered custom components on new technology on time and without modifications. Tuned in on understanding Customer needs through listening, openness, and shifting as necessary.

Continuous development of innovative strategies around future systems. Handle group's yearly financial fiscal budget.

TEKsystems, Boise, Idaho

J.R. Simplot Company

IT Project Coordinator 2018–2019

Placed into Simplot’s IT division to assist and guide project implementations successfully.

Followed projects for performance and support Project Manager, team, and goals. Minimal learning curve for leading team meetings immediately, allowing PM to focus 100% on other assignments.

Execute bi-weekly team summaries from Power BI which outlined status and financials of projects.

As assigned report on engagements, designate action items, to dos, and follow-ups, keep team informed, and report up to PMO.

Provide analytic oversight for missing gaps the which rely on cross functional teams, increasing visibility 69%.

Safeguard resources committed to overall project completion. Keep all involved current to drive project milestones, met 12 out of 12 targets.

Manage MS Project 2016 tasks, resources, costs, work, and budget. Re-baseline as required.

HPI, Boise, Idaho

Project Lead/Ecommerce Manager 2014-2018

Daily management of product marketing site materials. Enhanced and updated associated content and images for HP Shopping.com website. IBM WebSphere Content Management System was used for supporting digital media, system marketing plans, along with strategic plans based on business needs.

Streamlined the escalation management process to monitor and manage situations that required increased awareness and swift action. Saw an immediate improvement in response/turnaround time from 3 weeks to 24 hours.

Expanded profitability by 33M, (YOY), of our recognized brand and led digital business through other emerging e-Commerce vehicles. Grew branded traffic 30% through site optimization and PR/link-building campaigns. Managed SEO strategy and campaigns to grow user base and improve brand awareness.

Oversaw and ran promotion team, producing over 3000 rebates a year without error. Discounts applied to, desktops, laptops, printers, ink and toner, care pack, etc.

Lead all HPShopping.com sales. Developed relationships with strategic accounts, and merchandising team to create objectives and develop reporting. Advertisings launched on time flawlessly. Strategically planned and executed demand generation campaigns for on-line channels and responsible for delivering more than 38% (YOY) in revenue.

Managed internal as well as external resources with a team size generally greater than 20 from multiple countries.

HPI, Boise, Idaho

Business Relationship Manager 2016-2018

Point of contact for IT support engagement of business stakeholders. Assisted with facilitating executive sponsored IT action plans and communicate effectively and timely.

Ensure Major Incidents (MI) were reported quickly to all affected departments. Response time improved from 43% to 98%.

Developed with business agreement a list of critical applications known as the business chevron. Bring together teams and individuals to fill known gaps for overall coverage.

Facilitate outage calls and ensure the required resources are on call when required.

Identify problem management opportunities from business feedback and worked diligently to schedule while not disrupting the business. IT to decrease business downtime and improve satisfaction from 67% to 100%.

Decision maker in the declaration of disasters ensuring service restoration met Service Level Agreement, (SLA).

Provide business executive communications to key stakeholders surrounding critical or crisis events.

Healthwise, Incorporated, Boise, ID

Project Administrator 2006-2014

Instilled new workflows to meet the changing business needs. Modernized process to alleviate unnecessary tasks and speed up approval procedures from 3 weeks to 1 week. Developed and administered the Project Management internal website using Project Server 2010, site for PMO.

Led advancement of medical guidelines on key treatment points, 2-page Patient Instructions, (PIs). Sought medical and specialist reviews for Epic Systems base. Secure due dates to meet fast track deadlines, was able to add 14 new topics per quarter. Writing guidelines on key treatment points

Scrummed software team to meet burn down, process gained nightly go-live vs. monthly.

Completed timelines early and delivered unblemished products of content through rigorous testing. Developed content for new

Breast Cancer guidelines and published within 7 days surpassing 90-day industry standard.

New H1N1 Flu content was made available to public in record time of 15 days.

Escalated work production stops to upper management with options on how to proceed or halt go-live. Determined best counteractive measure to ensure deadlines were met.

Built and formulated bi-weekly schedules to follow progress and forecast problems areas of subject materials going live.

Studied static workflows to BMI, successfully recommended and implemented 33 new strategies for time and man-hour savings.

EDUCATION

Business Administration, ABA -- Colorado College • Grand Junction Colorado

Information Technology/Project Management (Courses) -- Boise State University • Boise, Idaho

Organizational Business Management (Courses) -- Ashford University • Clinton Iowa

PMP Course – Boise State University • Boise, Idaho

INDUSTRIES

State of Idaho

Semi-Conductor/Manufacturing

Technology/Sales/eCommerce

Health Care

Contact this candidate