Unarmed Security Center Operator

Chris Motton

** ******** ***, ********, ** *****

540-***-**** *****.******@*****.***

INFORMATION TECHNOLOGY INFORMATION ASSURANCE CUSTOMER SUPPORT

Top Secret SCI

Leadership: Experienced Information Technology (IT) professional with more than 15 years working in Wide Area Network/Local Area Network environments particularly Optical Transport Long Haul network technologies. Served in an operations and maintenance environment within a 24 hour Network Ops Center. Primary responsibilities included maintaining visual monitoring & management of a long haul WAN network to isolate faults for ticket creation and escalation. Effectively work with tier 3 engineers on maintenance windows, testing, fault resolution. Interested in positions within the DOD as well as positions not specific to the IT field. Currently working as a Cleared Security escort for a Federal Government contractor.

Experience

Chenega Infinity July 2022 – Present Reston, VA

Cleared American Escort

•Escort and monitor non-cleared personnel and assist with access control for secured areas at a federal government facility.

•Denying entrance of prohibited materials and other items as specified by the Accrediting Official (AO) or designee.

•Conducting random inspections of secured areas for unapproved personnel and material items.

•Handling various other duties as needed.

Amentum PAE Nov 2019 – Present Falls Church, VA

Unarmed Security Monitor (Casual)

•Walk and stand up to 8-12 hours per day.

•Possess the visual acuity to observe the activities of other individuals from a moderate distance.

•Possess good customer service skills

•Demonstrate satisfactory oral and written communication skills, including the ability to describe incidents via verbal briefing & written report.

•Maintain reliable transportation to various locations not accessible via public transportation or pickup/drop-off.

•Successfully completed DCJS training.

Tenor Technologies

Herndon, VA Dec 2019 - Sep 2022

Network Engineer

• Evaluation of existing and future network infrastructure and services for verification as part of the service request triage process.

• Evaluatiom of network service requests and communication with technical POCs for validation as part of the service request triage process.

• Standard design (models and scripts) and logical implementation of packet transport networks and associated cryptology solutions.

• Produce network device scripts based on sponsor requirements

• Provide implementation support as necessary.

• Follow all customer network security processes and procedures, ensure compliance with all sponsor policies.

CenturyLink Federal Government Services – Herndon, VA Dec 2013-Present

IT Systems Engineer

Perform advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets.

Interact extensively with internal engineering and support teams as well as with Tier IV support engineers of various hardware/software vendors to solve tough problems

Interact closely with network engineers, security personnel, program managers and vendors to establish system requirements and design technical solutions to meet critical network performance criteria

Perform advanced diagnostics using software and hardware tools to determine network status and optimize network performance

Provide technical assistance to members of a 24 hour manned Optical Service call center

Supported testing of 10G, 100MbE, 10MbE, 50MbE, OC48, OC12, OC3, DS3 digital cross connect services and the use associated testing equipment and other test equipment associated with optical services

Update network drawings using software-based applications like Microsoft Visio

Develop and implements detailed standard operations procedures

Proficient with Sharepoint SW version 15

Proficient with ESMT (Enterprise Service Management Tool) Version 4.58.0

ByLight Professional IT Services – Arlington, VA Sep 2011-Dec 2013

Network Engineer

Perform network surveillance and coordination of repair and recovery activities IAW established procedures

Complete trend analysis of fault and performance metrics

Assure closure of trouble tickets and updates to configuration management database

Responsible for proactive maintenance, capacity management and performance management of SONET/DWDM transport network to include Cisco routers and switches

Support Chief Network Engineer, inside/outside plant operations technicians and government customers

Verizon - Reston, VA Feb 2004-Sep 2011

Network Operations Center

Proactively and reactively troubleshoot and resolve multi-platform WAN and LAN systems using Cisco, Marconi, and Juniper equipment

Administer network systems

Handle customer service trouble tickets and responded as necessary

Conduct daily briefing of current operations with senior executive officials

Took lead on matters that couldn’t be resolved by peers or needed to be escalated

Recognized for quickly troubleshooting problems meeting SLA.

Proficient with Remedy and HP Openview

Troubleshoot network outages and/or disruptions

Interact with other organizations and outside customer contacts to help provide resolutions to technical issues associated with specific projects

General Dynamics, AIS – Fairfax, VA Feb 2002-Feb 2004

Network Operations Center/WAN Tier 2

Monitor and maintain various networks utilizing HPOV, Marconi SOD, Enterprise Fault Management System and GEMS

Sustain ATM network by monitoring and configuring Marconi ASX 100BX, ASX1000/1200, ASX 4000, BXR 48000 using familiarity with PNNI, PVC’s, SPVC’s, PVP’s, SPVPs, and DTLs

Prepare and brief on daily network status reports for government and commercial customer senior management

Use hands-on experience with Cisco routers as well as layer 3 switches

Troubleshoot a wide range of circuits over numerous networks consisting of cryptographic devices, Link2, ATM, SONET, DWDM, CSU, Cisco/Juniper routers/switches and RTE

Perform installations, configuration, and testing of network fiber optic equipment (OC-3, OC-12, OC-48 and OC-192)

Qwest subsidiary Lightwave Spectrum Inc. – Chantilly, VA Mar 2000-Feb 2002

Operations Technician 3

Assist inside plant and outside plant operations in fiber restorations which consisted of fusion splicing and OTDR analysis

Install and deliver network equipment cabinets for wide area network components at various sites within WMA

Terminate and test RG59 coaxial cables for installations of ADC digital cross connect panel at customer demarcation points

Troubleshoot hardware failures on legacy optical carrier transport system

Provision new circuits point to point and conducted 24 hour BERT testing Acterna 2310 testers

United States Marine Corp – Active Duty April 1992-Mar 2000

Communication Center Operator / Small Computer Systems Specialist

Work in vital message and communication center in the FMF and at bases, posts and stations and posts.

Install, operate and maintain microcomputer and Local Area Network (LAN) systems and Wide Area Network (WAN) systems.

Perform various duties incident to the planning, conduct and supervision of civil affairs operations; supervises distribution of civil affairs resources

Operate and interpret results of data and voice communication test equipment analyzers, oscilloscopes, Fireberds, and analog transmissions test equipment.

Install communication systems employing radio and telephone equipment

Perform administration of various systems including directory, operating systems, message handling systems, cluster-server, encryption and maintenance

Education

Intro to Telecommunications, Data Communications and Networking, USMC

Telecommunications Center Operator Course, USMC

Intro to Satellite Communications, USMC

Intro to Radio or Telephone System Planning and Installation, USMC

Defense Messaging System, USMC

Small Computer Systems Specialist, USMC

Cisco Optical Networking, Global Knowledge, Arlington Va.

Certified Cisco Networking Associate Prep Course, NVCC Woodbridge Va

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