Heavy Equipment Customer Service

Profile

** ***** ** ********** ** international trading, supply chain and project logistics,

expert in contract negotiation, letters of credit, digital transformation and communication solutions.

Optimization of the logistics chain of projects by piloting and coordinating projects complex and structuring, in planning, supply, transport, logistics and customs. Leader, recognized for knowing how to unit its employees. Agile to work in several different countries with different time zones. Employment

Head of Procurement & Logistics

Department

EPPM SA, HQ Tunisia

Jan 2010 - Present

* Management of complex Logistics projects (mechanical, electrical, instrumentation & process and chemical products) in Tunisia, Iraq, Saudi Arabia, Algeria, Libya, Angola and Sultanate Oman with a total value of $ 600 million. Team Management of 15 collaborators

Suppliers relationship management

Preparation of the procurement and logistics plan and strategy.

Contract process control, negociation and placement. Risk management (delay of client payment, delay in approval of technical documents, Suppliers who do not meet their contractual obligations, transport, non-conformity of equipment, force majeure ...

Implement the lessons learned in the knowledge management system. Manage complex projects: planning, Communication, KPI's, budget. Formalize operating standards and carry out appropriate training in order to perpetuate the results (2 training sessions / years / employee). Facilitate internal training on Supply Chain and Logistics themes for new engineers.

Complex transport engineering (special convoys) and handling of heavy equipment on site.

Development of project reporting

Management of storage warehouses (from 1000 m2 up to 8000 m2) Head of internal organization (Administration) Jun 2009 - Jan 2010 K. Propha, Tunis

* Organization of the management of the company (mission: accounting department, - optimization of charges, negotiation of overdrafts with banks, team management etc.)

Increase the performance of the distribution team through goals and the creation of a monthly salary reward.

prospecting some new pharmacy clients as well as new clinics. participation to Increase our turnover from 12 Million TD to 16 Million TD per month.

Increase in bank overdrafts with 3 banks from 50k TND to 1M TND in 6 months. Commercial Manager Apr 2008 - May 2009

IMS Groupe GSG, Tunis

International trading company

Export commercial management of sanitary and construction products on the North African market (Morocco, Algeria and Libya)

Annual turnover 5 million €

Head of commercial service Sep 2006 - Mar 2008

EPS (GROUPE BELAID), Tunis

PROCUREMENT&

LOGISTICS LEAD

Contacts

PROCUREMENT& LOGISTICS LEAD

*************@*****.**

+216********

B

linkedin.com/in/kais-k-ab914958

Skills

Global Supply

Chain - logistics -

ADV

managerial Skill,

piloting

communication,

continuous

improvement tools

and industrial

monitoring

management

Sense of

commitment,

adaptability,

creativity,

autonomy,

analytical skills,

sharing good

practice

Projects

management

Système Qualité

ISO 9001

Improved performance of the sales department and increased turnover in Tunisia and North Africa.

Technical and commercial Responsible March 2006 - July 2006 Xpress cell (GROUPE Chabchoub), Tunis

Initial and continuing training

Master in High Business Studies Jun 2005

Specialty: International Business Management

Knowledge Management

KNOCO Organization UK

International bank guarantees (Credoc,

International payments requirements…)

Exigency of Standard ISO 9001, 2015 Version

Business English Advanced

Business trips

FRANCE, SPAIN, ITALY, UAE, IRAQ, QATAR, ALGERIA, LIBYA, SAUDI ARABIA, TURKEY.

Internships

Sales Responsible Sep 2005 - Dec 2005

ELECTRO CASH, Tunis

professional training course for the large distribution of electrical equipment and recharging cards (OOREDOO)

Customer service center Apr 2005 - May 2005

Ooredoo, Tunis

End-of-studies internship Within TUNISIANA (OTT): Commercial management (ZI charguia business center).

Planning and

budget control

Subcontract

management

Supplier

negotiation

Shipping and

transport

Languages

Frensh

English

Arabic

Hobbies

Sport, IT, volleyball, travel

Qualities

Versatility, Proactivity

The taste for challenge

Enthusiasm

Contact this candidate