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Customer Service Bartender

Location:
Columbia, SC
Posted:
April 24, 2023

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Resume:

CARLOS A ZALDIVAR

Email: adwp5u@r.postjobfree.com 631-***-**** Chapin, SC

SUMMARY

I am a dynamic versatile Bar Manager with over 5 years of management experience.. Duties included overseeing and managing numerous bar staff, promoting sales and service with a proven track record of driving business and delivering superior guest service; expert at working with a strong mixology knowledge; has strong team building skills and excellent conflict resolution abilities

●Director/management ●Team Leadership and Building

●Cash handling and Management ●Bar Marketing and Promotions

●Alcohol Knowledge ●Detail oriented/problem solver

●Strong organizational, communication and interpersonal skills

Savage Craft, Columbia SC

Bartender, Mixologist, March 2022-present

Craft every drink to perfection and serve customers responsibly.

Ensures the assigned workstation is properly set & prepared to meet the daily business demands.

Responsible for promoting and maximizing beverage sales in the assigned workplace, while following & ensuring that all company beverage service standards are being adhered to.

Maintains an attentive & proactive approach offering consecutive rounds of drinks, asserting satisfaction with the product served.

Teamwork, time management, multitasking, and menu knowledge

Southern Way Catering (USC/Colonial Life Arena), Columbia, SC

Bartender, November 2021-March

Prepares and serves drinks to guest attending main events

Ensures all areas are set up for events; Responsible for breakdown and closing out of events

Responsible for the correct registering & proper handling of all individual checks & sales transactions generated in the assigned workstation

Taco Mundo (Homegrown Hospitality), Myrtle Beach, SC

Bartender, April 2019- present

Ensures the assigned workstation is properly set & prepared to meet the daily business demands.

Responsible for promoting and maximizing beverage sales in the assigned workplace, while following & ensuring that all company beverage service standards are being adhered to.

Maintains an attentive & proactive approach offering consecutive rounds of drinks, asserting satisfaction with the product served.

Responsible for the correct registering & proper handling of all individual checks & sales transactions generated in the assigned workstation.

Provides prompt, attentive, consistent & courteous service to every guest in the assigned workstation, & through this helps to achieve the yearly goal for the bar

Coastal Ale House- Conway, SC

Bartender, November 2018- April 2019

Responsible for promoting and maximizing beverage sales in the assigned workplace, while following & ensuring that all company beverage service standards are being adhered to.

Responsible for the correct registering & proper handling of all individual checks & sales transactions generated in the assigned workstation.

Crooked Floor Tavern- Murrells Inlet, SC

Owner/operating partner, September 2012 - September 2018

Managed both the back and front of the house

Recruited, hired and trained staff in daily operations; Scheduled special events, DJs, and staff

Consistently created repeat business by ensuring outstanding guest satisfaction

Maintained liquor and labor costs

Maintained and created strong relationships with vendors, worked with various vendors such as US Foods and Sysco

Ordered alcohol and food for the kitchen and bar, maintained and stocked all bar items and inventory

Established new marketing techniques utilizing social media; Launched new ideas which resulted in increased revenue and growth

Exceeded sales goals by providing superior customer service

Addressed complaints and resolved problems with both staff and customers

Managed daily reconciliations, register receipt counts, and deposits, controlled all budget costs, responsible for payroll

Hot Fish Club - Murrells Inlet, SC

Bar Tender- May 2012 -September 2012

mixed and pour juices according to projected business

prepared alcoholic and non-alcoholic drinks for bar and patrons

provided fast, friendly, professional service to all patrons

interacted with customers, took orders and made recommendations

promoted bar specials

kept and maintained a clean bar area

stocked bar and replenished bar inventory and supplies

calculated checks and made change

References available upon request



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